topic Re: Router in Other Devices

Router

SDC — Sun, 18 Jun 2023 14:31:51 GMT

I just transferred over today from Virgin where I had a broadband and phone package

The router is 5 years old and out of date and I tried to get an upgrade but was never able to get in touch with them or the right department

Is a replacement something you can offer?

Re: Router

MI5 — Sun, 18 Jun 2023 14:38:31 GMT

@SDC

You'll find O2's offerings in the shop pages https://www.o2.co.uk/shop

Re: Router

jonsie — Sun, 18 Jun 2023 14:42:59 GMT

Can I request a new router from Virgin?

Can I upgrade the Hub? If you currently have a Hub 3 or older model (including the Superhub 1A, 2A etc.) you're eligible for a Hub upgrade if you order or upgrade to one of our Gig1 Fibre broadband packages. Sign in to My Virgin Media to check your existing package and upgrade your service today.

Virgin Media Hub 3, Hub 4 & Hub 5 | Hub Swaps & Upgrades

Re: Router

SDC — Sun, 18 Jun 2023 14:43:08 GMT

Thanks MI5

I thought I was contacting O2 at the time of writing (confusing help menus)

Re: Router

Enlli — Sun, 18 Jun 2023 15:23:00 GMT

It's Virgin who deal with your router and it's only them that can change it.

If you post on the Broadband section of the Virgin Community, you can get lots of help there as there is more than one option

https://community.virginmedia.com/t5/user/userloginpage?dest_url=https:%2F%2Fcommunity.virginmedia.com%2Ft5%2FVirgin-Mobile%2Fbd-p%2FOtherMobile