topic Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock in Other Devices

Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

MC1986 — Tue, 28 Mar 2023 11:28:52 GMT

Hi,

Has anyone had any experience with how long stock has taken to come in in regards to the above laptop? I ordered mine 5 days ago and the order is still processing. Thank you for your help.

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

MI5 — Tue, 28 Mar 2023 11:34:03 GMT

@MC1986

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

MC1986 — Thu, 30 Mar 2023 14:52:55 GMT

For anyone else who has the same issue: I have been in contact with O2 and have the following info:

Over the phone I was told it's out of stock, and stock is expected in 2 weeks (that's 2 weeks after the "up to 1 week" delivery time stated on the website)

Live chat told me that they have "no details of an expected stock delivery date"

And O2's Twitter were fairly argumentative and defensive about it without providing any useful information, and have now taken over 24 hours to get back to me after giving them my order number and confirming I am the account holder.

All in all, absolutely atrocious and confusing customer service, and misleading information online concerning any delivery timeframes.

Now my credit score has been marked with a hard search, I'm £30 down from paying the deposit, am completely in the dark as to when the company will be receiving stock, let alone myself receiving my order. A formal complaint has been sent.

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

Sam-west — Thu, 30 Mar 2023 15:36:10 GMT

Ordered mine 18th march and still waiting

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

madasaf1sh — Thu, 30 Mar 2023 17:26:47 GMT

@MC1986 @Sam-west

Samsung are now prioritising their own sales channels for a lot of laptops, and aren't providing the volume required into what is know as the channel via Samsung's distribution channels, and o2 have to join the queue along with everyone else.

Your options are to cancel with o2, and use Samsung's own Finance Partners (which is what Samsung want you to do) or find another retailer who has them, or sit and wait.

At the end of the day you applied for credit, where approved as well so you would have a hard credit search against you regardless of you been accepted or not, and complaining will do nothing to get you a laptop quicker, as if o2 dont have any they cant magic one up for you.

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

MC1986 — Thu, 30 Mar 2023 19:20:53 GMT

Thanks for your absolutely pointless reply.

You fail to see the main point of the complaint: their website misleading and misinforming customers regarding delivery time frames, along with several different avenues of customer service providing different and conflicting information within hours of each other.

That's the complaint. Maybe re-read the message before chiming in with your staunch defence.

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

Kadaj22 — Fri, 31 Mar 2023 21:14:33 GMT

Ordered mine 03/02/2023 still waiting

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

MC1986 — Fri, 31 Mar 2023 21:48:56 GMT

That is ridiculous. Make sure you put a complaint in as they are misleading and misinforming customers. There'll be many others and others who might be thinking of ordering who will see this post and think twice.

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

FlorinIlcea — Mon, 03 Apr 2023 21:48:17 GMT

O2 after 48 hours on Facebook did not give an answer to this problem!

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

MC1986 — Mon, 03 Apr 2023 22:37:21 GMT

And they are still saying online that delivery is is "up to 1 week". I'm due a call in the morning from the complaints team, I'll report back what they say regarding their customer service discrepancies and misinformative and misleading advertising.

Re: Samsung Galaxy Book 3 Pro 360 5G Awaiting Stock

MC1986 — Wed, 05 Apr 2023 16:10:41 GMT

Received an apology for the misleading delivery time frame and compensation off of my airtime bill. For all those that have ordered one: They have absolutely no idea at all when they will receive any stock. I'd advise anyone who has ordered and not received to put a complaint in.