topic Re: Watch esim in Other Devices

Watch esim

Stubaru1973 — Thu, 01 Sep 2022 16:02:38 GMT

I have purchased a Samsung watch from argos

It's a cellular version

Because I did not purchase phone from o2 directly they are refusing to let me use the watch with my plan

Surely this is unfair

Re: Watch esim

Enlli — Thu, 01 Sep 2022 16:14:11 GMT

Have a read of this. A quick glance and I can't see a restriction. But I've not had time for a full read

https://www.o2.co.uk/termsandconditions/mobile/samsung-watch-airtime-plan-terms

Re: Watch esim

MI5 — Thu, 01 Sep 2022 17:11:35 GMT

@Stubaru1973

There's no restrictions regarding the place you purchased it from, but you have to go into an O2 store to set it up.

Guide here

Re: Watch esim

Stubaru1973 — Thu, 01 Sep 2022 18:45:57 GMT

I was in store and rang up

They were insistant that if not purchased direct from o2 I couldn't use it I n o2

Re: Watch esim

MI5 — Thu, 01 Sep 2022 20:39:33 GMT

@Stubaru1973 wrote:
I was in store and rang up
They were insistant that if not purchased direct from o2 I couldn't use it I n o2

Bull**** Try a different store who knows what they're doing.

Re: Watch esim

Stubaru1973 — Fri, 02 Sep 2022 10:01:42 GMT

No still no good

Rang o2 today

After being passed about at least 10 times was told I couldn't do this as watch purchased from argos not o2

I have raised this as a complaint with them now

Re: Watch esim

MI5 — Fri, 02 Sep 2022 12:30:45 GMT

@Stubaru1973

As above, it cannot be done on the phone to O2.

It MUST be done in store by following the steps in the guide I posted above.

Re: Watch esim

Stubaru1973 — Fri, 02 Sep 2022 16:58:23 GMT

Was in another store today and they said the same

Cannot do it itnwatch not purchased from o2

Re: Watch esim

MI5 — Fri, 02 Sep 2022 17:32:10 GMT

@Chris_K

Is this a policy change or just poorly trained store staff?

Re: Watch esim

Sweeneysnaps — Fri, 02 Sep 2022 18:36:02 GMT

Hi, I've just got my watch from samsung and when researching on Samsung website, it states this about watch4, earlier version, I'm now panicking....

https://www.samsung.com/uk/support/mobile-devices/how-do-i-set-up-the-4g-connection-on-my-galaxy-watch-4g/

Please keep this thread updated as I'm worried I won't be able to use it

Re: Watch esim

madasaf1sh — Sat, 03 Sep 2022 06:45:04 GMT

@Stubaru1973

Out of curiosity are you trying to buy the data plan that you need in order to use the watch or are you trying to use your current plan with the watch?

You need to purchase the watch add on plan...

Re: Watch esim

Chris_K — Tue, 06 Sep 2022 09:49:44 GMT

@Stubaru1973 wrote:

Was in another store today and they said the same

Cannot do it itnwatch not purchased from o2

Hi there @Stubaru1973. I'm concerned that you've had issues within multiple stores about this problem so I'm beginning to wonder if there's maybe another issue somewhere. I hoped to ask some Q's to help narrow things down a bit.

1) Looking on the Argos website, I cannot see any connected/4G versions of any of the Galaxy Watches being sold - only the Bluetooth versions. Can you confirm exactly what model you purchased?

2) What phone are you using

3) You mentioned you didn't get your phone directly from O2 - where did you get it, and is your phone connection with O2, or another network?

@MI5 wrote:

@Chris_K

Is this a policy change or just poorly trained store staff?

We've not many any changes to the way connections are set up for these 'connected' watches. Our stores will be used to setting up watch connections so the fact this member has had issues across multiple stores means I'm inclined to think there may be something else at play potentially, but not sure exactly what yet.

If this is indeed a store issue however, we can look at communicating to them to reiterate processes etc.