topic Re: Nintendo Switch Oled Not powering on in Other Devices

Nintendo Switch Oled Not powering on

peel — Tue, 29 Mar 2022 08:59:14 GMT

Hi,

The Nintendo Switch that I purchased on 20**Personal info** has developed a fault.

Please could you let me know how to get a replacement?

I have emailed Customer care at O2 but have had no response after 8 days!

Thanks,

Neil.

Re: Nintendo Switch Oled Not powering on

Cleoriff — Tue, 29 Mar 2022 09:15:38 GMT

Hi @peel

If you have had the device less than 30 days and it's faulty you are entitled to a replacement or refund.

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs

More than 30 days then it will be repaired,

All numbers are in this guide

Or contact O2 via social media....

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: Nintendo Switch Oled Not powering on

peel — Tue, 29 Mar 2022 09:18:51 GMT

Thanks,

do you know how I can get proof of purchase?

Nothing was in the delivery.

Re: Nintendo Switch Oled Not powering on

peel — Tue, 29 Mar 2022 09:24:19 GMT

Do I send this back to Nintendo or O2? There doesn't seem to be a process on the O2 links for Nintendo devices?

Re: Nintendo Switch Oled Not powering on

Cleoriff — Tue, 29 Mar 2022 10:47:38 GMT

@peel

If you check My O2 it should be under My Orders. Also you would have had emails when it was dispatched etc. It goes back to O2 using the info in the link I gave above.

Re: Nintendo Switch Oled Not powering on

peel — Tue, 29 Mar 2022 11:58:12 GMT

Thanks Ceoriff. Nothing in My Orders but I do have the emails. I am going to send the switch back to Nintendo, hopefully the emails will suffice.

Thanks again.