topic Re: Please help me to remove default of£16 from my O2 account in Other Devices

Please help me to remove default of£16 from my O2 account

sravan — Mon, 17 Jan 2022 16:02:24 GMT

Hi team,

Good afternoon! Hope you're doing good.

I subscribed to a O2 Mobile broadband plan in June 2018 and eventually closed my account in Dec 2019.

While closing my account, I've been informed by the O2 customer service team(over phone) that the Device charge would be automatically deducted from my account and there is nothing I need to do.

I didn't even get any emails or posts since then, so I was under impression that the account is closed without any issues.

This morning, I was trying to submit a mortgage application to purchase a new house and surprisingly it got rejected on the basis of a bad credit report.

Upon checking my detailed credit report, I was baffled to see that there is a default on my name against O2 payment for £16 which is for the broadband device. I spoke with one of your colleagues Michelle and managed to clear the debt and the reference number is "[Personal details removed]
"

I sincerely request you to help me with this and update the credit file accordingly. If I was aware of the due amount, I would have cleared it straight away.

I never had any sort of arrears throughout my life. Please help me to remove this default from my Credit file so that it can help me with my mortgage application

My O2 Account details:

[Personal details removed]

Regards,

Sravan

Re: Please help me to remove default of£16 from my O2 account

MI5 — Mon, 17 Jan 2022 15:58:31 GMT

@sravan

You need to email your details to

creditfilereferrals@telefonica.com

Re: Please help me to remove default of£16 from my O2 account

MI5 — Mon, 17 Jan 2022 15:59:34 GMT

You also need to remove your personal details as this is a public forum.

Flagged to admin for removal too.

Re: Please help me to remove default of£16 from my O2 account

sravan — Mon, 17 Jan 2022 16:03:53 GMT

@MI5 thanks lot

Re: Please help me to remove default of£16 from my O2 account

MI5 — Mon, 17 Jan 2022 16:24:39 GMT

Good luck

Re: Please help me to remove default of£16 from my O2 account

sravan — Mon, 24 Jan 2022 12:10:18 GMT

hello all, I sent multiple emails to "CreditFileReferrals@o2.com" & "creditfilereferrals@telefonica.com".
Sadly, I didn't get any response so far. I am very much worried that I might lose an opportunity to purchase my Dream house as the Developer can't wait beyond Feb. Not sure if there is any other option to get the Credit File updated soon. Would really appreciate any help. O2 team is my only hope to be able to submit my mortgage application

Re: Please help me to remove default of£16 from my O2 account

gmarkj — Mon, 24 Jan 2022 12:59:29 GMT

Not sure if the community gurus can help, but i'll tag them just in case.

@O2Lisa @O2Ryan @O2Emma can you please get in touch with @sravan to see if you can assist?

Re: Please help me to remove default of£16 from my O2 account

O2Lisa — Mon, 24 Jan 2022 13:13:01 GMT

Thank you for the tag @gmarkj.

I'll do my best to help @sravan, I'll message you privately and look in to this for you.

Re: Please help me to remove default of£16 from my O2 account

sravan — Mon, 24 Jan 2022 14:21:58 GMT

@gmarkj thanks a lot for the help

Re: Please help me to remove default of£16 from my O2 account

sravan — Mon, 24 Jan 2022 14:22:46 GMT

@O2Lisa Thanks Lisa

Re: Please help me to remove default of£16 from my O2 account

sravan — Thu, 10 Feb 2022 15:32:00 GMT

@gmarkj Good afternoon! Hope you're doing fine.

Unfortunately, my issue has not been resolved yet. I am very much worried that I might lose the opportunity to purchase my Dream house as the Developer can't wait beyond Feb. Not sure if there is any other option to get the Credit File updated soon. Would really appreciate any help. O2 team is my only hope to be able to submit my mortgage application

Re: Please help me to remove default of£16 from my O2 account

gmarkj — Thu, 10 Feb 2022 15:50:31 GMT

Are you still in contact with @O2Lisa or anyone in Credit referrals @sravan ?
I am just a customer of o2, so apart from point you in the direction of the few o2 staff on here there is not much I can do...

If the problem is an incorrectly applied default then you can apply to have a notice of correction put on, but if the default is correct there is not much that can be done.

If Lisa is not able to help you could try putting in a complaint, but again the replies are not immediate.

Resolve your O2 Complaints for free | Resolver UK

Re: Please help me to remove default of£16 from my O2 account

O2Lisa — Mon, 14 Feb 2022 08:20:26 GMT

Thanks for the tag @gmarkj.

@sravan I'll message you privately and see if we have any updates for you