Item not in parcel

Yang — Fri, 10 Dec 2021 19:32:15 GMT

Hi. I ordered 2 Samsung Galaxy Bud2 graphite, to be collected in London Oxford Street branch. I received an email saying that item is out of stock, and later another email saying that the order is ready for collection. When I went to collect, there is no earbuds in the parcel, only a Samsung leftlet. I spoke to the store staff there and was told to contact customer service as that's what they have received and could not help. I rang, waited for a long time and finally spoke someone and was told that the items are in back order. However the money has been charged and I didn't receive any confirmation email about the back order. I am not sure if what's said is true, have no record of conversation, and worry that I will not be able to open my case later on. I wonder if anyone has this experience of back order and be able to advise please? Thanks in advance.

Re: Item not in parcel

MI5 — Fri, 10 Dec 2021 19:31:21 GMT

@Yang

O2 have said that they are expecting stock next week and your order will be fulfilled then.

Re: Item not in parcel

Yang — Fri, 10 Dec 2021 19:35:14 GMT

That's assuring to hear that. Hope there won't be any complication. Thanks for your prompt reply.

topic Re: Item not in parcel in Other Devices

Item not in parcel

Re: Item not in parcel

Re: Item not in parcel