topic Re: Bought Samsung Galaxy Buds in Other Devices

Bought Samsung Galaxy Buds

Ozymandias — Mon, 06 Dec 2021 17:53:08 GMT

So I bought a pair of Samsung Galaxy Buds2, received an out of stock alert, then received an email basically saying they'd despatched my order.

What was delivered today? An envelope with nothing but a leaflet inside.

What can I do here?

MI5 — Mon, 06 Dec 2021 17:54:22 GMT

Is that not to claim them from Samsung @Ozymandias ?

madasaf1sh — Mon, 06 Dec 2021 17:55:11 GMT

This is the 2nd time I have heard of this, Is this a leaflet to claim from Samsung?

I would also speak to the sales team at o2, as something is very amiss

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Ozymandias — Mon, 06 Dec 2021 17:57:30 GMT

It is. Just a leaflet telling me to claim cashback for a product they never delivered.

madasaf1sh — Mon, 06 Dec 2021 17:59:35 GMT

Sounds like the £50 cashback offer that is all over the Samsung Accessory pages

Ozymandias — Mon, 06 Dec 2021 18:05:59 GMT

Yes, it was the leaflet to claim the cashback. Literally the only thing in the envelope!

MI5 — Mon, 06 Dec 2021 21:43:06 GMT

Lots of these reported today so obviously some kind of mess up at O2's end.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks