Cracked screen IPhone 11

Jess25893 — Thu, 18 Mar 2021 16:04:16 GMT

My screens cracked and I’m covered with insurance but can’t seem to find a way to get it sorted with covid going on?

Thanks for your help!

Re: Cracked screen IPhone 11

jonsie — Thu, 18 Mar 2021 16:07:32 GMT

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call