topic Re: Unlocking Samsung SM-B550H in Other Devices

Unlocking Samsung SM-B550H

Solky55 — Mon, 22 Feb 2021 16:41:16 GMT

I have a Samsung SM-B550H locked to O2. I requested an unlocking code from O2 and entered it into the phone so I can use other sim cards. The phone is still unable to work on other sim cards apart from the O2 card. I have no error message. I called Samsung for help and spent nearly 1 hour on chat and Samsung could not help and asked me to speak to O2. Can anyone help how I can unlock the phone? Do I need a defreeze code or any other code? And do I need to request unlocking code again if I have entered it too many times.

Re: Unlocking Samsung SM-B550H

jonsie — Mon, 22 Feb 2021 16:46:56 GMT

It sounds like it's hard locked now and you will need a MCK code

@Martin-O2 @LukasB any help you can offer?

Re: Unlocking Samsung SM-B550H

MI5 — Mon, 22 Feb 2021 16:48:13 GMT

@Solky55

If it's hardlocked due to too many incorrect attempts you need @Martin-O2 @LukasB or @TheresaV to get an MCK code for you.

Check the process to ensure you have requested the correct code though

Re: Unlocking Samsung SM-B550H

LukasB — Mon, 22 Feb 2021 16:57:39 GMT

Here to help @Solky55 - I will send you a private message on here as I will need some information.

Thanks for the tag @MI5 @jonsie

Re: Unlocking Samsung SM-B550H

jonsie — Mon, 22 Feb 2021 17:08:05 GMT

@LukasB

Re: Unlocking Samsung SM-B550H

Solky55 — Mon, 22 Feb 2021 17:12:32 GMT

LikasB & M15 for the quick response. How safe am I to provide my personal information requested? Nowadays one has to be very careful. Please do not take it wrong, just making sure.

Thanks for understanding.

Re: Unlocking Samsung SM-B550H

LukasB — Mon, 22 Feb 2021 17:16:50 GMT

You will be in safe hands with me @Solky55 - We have done this a few times

Re: Unlocking Samsung SM-B550H

MI5 — Mon, 22 Feb 2021 17:18:08 GMT

@Solky55

You're welcome and although @LukasB looks a bit dodgy, he's not at all

Re: Unlocking Samsung SM-B550H

jonsie — Mon, 22 Feb 2021 17:19:43 GMT

Yes you're welcome @Solky55

Re: Unlocking Samsung SM-B550H

LukasB — Mon, 22 Feb 2021 17:20:00 GMT

Thanks @MI5

Re: Unlocking Samsung SM-B550H

MI5 — Mon, 22 Feb 2021 17:28:13 GMT

Anytime mate

Re: Unlocking Samsung SM-B550H

Solky55 — Mon, 22 Feb 2021 19:25:22 GMT

Thanks for assuring messages from all the trustworthy helpers.

Ok, I will speak to LucasB privately as requested.

Re: Unlocking Samsung SM-B550H

LukasB — Mon, 22 Feb 2021 21:28:27 GMT

@Solky55 Code has been requested from the manufacturer

Re: Unlocking Samsung SM-B550H

Solky55 — Mon, 22 Feb 2021 21:40:48 GMT

Thanks, much appreciated receiving the right code to unlock the phone.

Re: Unlocking Samsung SM-B550H

jonsie — Tue, 23 Feb 2021 00:11:06 GMT

Good news and very quick @Solky55