topic Re: Galaxy watch 3 in Other Devices

Galaxy watch 3

Jooz — Sat, 02 Jan 2021 21:27:17 GMT

Have been trying to get an airtime plan for my watch (not purchased from O2) added to my S10 pay monthly. I have rang 5 times, on line chat 3 days. They say you must go to the O2 store. Went to store and they don't know what to do ???? I am now getting very angry as I can't make calls on my lovely new watch. No one seems to know anything 😠😠
Any help out there?

Re: Galaxy watch 3

MI5 — Sat, 02 Jan 2021 21:53:35 GMT

@Jooz

The only place you can get an eSim is in any of the O2 stores.

If your nearest one has failed to provide you with this, I suggest you try another store.

Re: Galaxy watch 3

Jooz — Sat, 02 Jan 2021 21:56:52 GMT

I have the esim, no airtime plan. They don't know what to do 😠

Re: Galaxy watch 3

MI5 — Sat, 02 Jan 2021 21:59:33 GMT

You need the watch plan with 1gb data @Jooz

Call another store to check before travelling.

Re: Galaxy watch 3

Jooz — Sat, 02 Jan 2021 22:03:29 GMT

Ok I'll try another store. Why can't you do this on line or over phone? Seems strange.

Re: Galaxy watch 3

MI5 — Sat, 02 Jan 2021 22:04:19 GMT

No idea @Jooz

Re: Galaxy watch 3

Jooz — Sat, 02 Jan 2021 22:05:40 GMT

Many thanks for your help. Hope it gets sorted, not happy at all with the way I've been treated.

Re: Galaxy watch 3

MI5 — Sat, 02 Jan 2021 22:07:24 GMT

Good luck

Re: Galaxy watch 3

Jooz — Tue, 05 Jan 2021 19:43:50 GMT

After 3 calls to local shop and now closed 😠 he said you can set up watch airtime plan on wearables. I can't find it!! If not I guess I'll be waiting till march now, not happy chappy 😥😥 any ideas ?

Re: Galaxy watch 3

MI5 — Tue, 05 Jan 2021 19:53:29 GMT

@Jooz

The wearables app should be preinstalled on your phone.

If not, you need the correct one off Play or Samsung Store.

Re: Galaxy watch 3

Jooz — Tue, 05 Jan 2021 19:55:49 GMT

Yes I have been using wearables with my watch but no airtime plan. Some say shop only, O2 shop said it's on wearables ????

Re: Galaxy watch 3

MI5 — Tue, 05 Jan 2021 19:59:52 GMT

@Jooz

We were told it had to be done in store and that was the only way.

Re: Galaxy watch 3

Jooz — Tue, 05 Jan 2021 20:01:37 GMT

Ok , got a long wait then 😥😥
Many thanks for your help xx

Re: Galaxy watch 3

MI5 — Tue, 05 Jan 2021 20:05:05 GMT

Hope you can get it sorted soon @Jooz

Re: Galaxy watch 3

MickyBlue — Tue, 23 Feb 2021 17:34:28 GMT

Hi @Jooz ,

I was told the same about needing to go to a store for the eSim madness when I used the online chat. I have since called and spoken to at least 6 different people over the last week, but I have been sent the eSim voucher that has the QR code, so they can send it to you with next day delivery.

However, I am still struggling to get it all to work and no one seems to really know what the exact process is. Hoping I get this resolved in the next 24 hours.