topic Re: Free headphones did not arrive with phone? in Other Devices

Free headphones did not arrive with phone?

Han1 — Mon, 07 Dec 2020 12:04:36 GMT

Hi I recently purchased the Sony Xperia 1 ii which was on an offer to get a free pair of Sony headphones with it, but i received the phone today in small packaging and it had a leaflet inside saying "We are pleased to enclose your new SONY WH-XB900N Wireless noise cancelling headphones" and then some stuff about warrenty, but I dont have the headphones and theres no way they could had fit in the small packaging so does anyone with similar experiences know if it arrives later? And I'm not quite sure how to get in contact with 02 to ask them about this so if there is anyway i can reach them i would appreciate the assistance

Re: Free headphones did not arrive with phone?

MI5 — Mon, 07 Dec 2020 12:11:12 GMT

@Han1

You would normally have to claim the headphones via the Sony redemption site.

However, from the posts of others, it appears that Sony have ended the promotion now.

Re: Free headphones did not arrive with phone?

madasaf1sh — Mon, 07 Dec 2020 12:46:02 GMT

@Han1

I take it you bought the Xperia 1 ii after the 3rd December?

Sony Xperia™ 1 II Offer ("Offer") – O2 UK

Promoter: Telefonica UK Limited 260 BATH ROAD, SLOUGH, BERKSHIRE, SL1 4DX (“O2”)
Promotion Period: 00:00:01 03/12/20 and 23:59:59 25/12/20 or while stocks last
Redemption Period: while stocks last

This seems to be an o2 offer, so you will need to Contact Customer Services im afraid, as they should have been delivered to you.

Call 202 or 0844 809 0202 (they open at 8am) when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone

Re: Free headphones did not arrive with phone?

Han1 — Mon, 07 Dec 2020 13:13:06 GMT

I purchased it on the 3rd but the offer was definitely on and the headphones show on my order details email, I spoke to 02 customer services about it via live chat on the website and got told i need to redeem them via Sony so I've emailed them and seeing if they will provide any help, but if it is an 02 offer like you say, then I'll try phoning them on the numbers provided, thanks 👍

Re: Free headphones did not arrive with phone?

madasaf1sh — Mon, 07 Dec 2020 13:21:48 GMT

@Han1

Its definitely an o2 offer, and nowt to do with Sony (for a change).

https://www.o2.co.uk/termsandconditions/rewards/sony-xperiatm-1-ii-offer

Re: Free headphones did not arrive with phone?

MI5 — Mon, 07 Dec 2020 13:28:43 GMT

@Han1

Contact numbers for O2 here

You may have to say "Upgrade" or "Fraud" to be connected to an advisor.

Re: Free headphones did not arrive with phone?

Han1 — Mon, 07 Dec 2020 13:28:50 GMT

ah i see cheers, i'll give them a ring and hopefully they'll be a bit more helpful than live chat lol

Re: Free headphones did not arrive with phone?

Han1 — Mon, 07 Dec 2020 14:12:27 GMT

yep just spoke to 02 on the phone and they told me the headphones are shipping at a later date but I'll definitely be getting them, thanks a lot for the help!

Re: Free headphones did not arrive with phone?

MI5 — Mon, 07 Dec 2020 14:16:21 GMT

Good news

Re: Free headphones did not arrive with phone?

FrancoB — Mon, 07 Dec 2020 19:12:33 GMT

I am having the same problem....the offer on the O2 app says valid until Dec 25th !!!

Re: Free headphones did not arrive with phone?

MSch — Wed, 13 Jan 2021 17:24:40 GMT

I'm having the same problem wit O2 right now, I bought sony experia 1 II with free sony headphones on 9th Dec(offer vailid till 25Dec) and I claimed headphones on sony webside tje same day- unfortunately sony send me mail that they did not had such a offer with o2 in this time and I should speak wit O2, but O2 right now claiming that there was no offer like this (I even sent them screenshots of this offer) but they did not expect them as a proof and they offer me £30 as an apology. Did anyone solve this problem with them?? What I should do now? Contact citizen advice? Take this to court?

Re: Free headphones did not arrive with phone?

MSch — Thu, 28 Jan 2021 15:31:43 GMT

@O2Lisa take a look on this, you see its not only me having this issue 😞 on facebook there are more peoples like me who has been mislanded with your company offer