topic Re: Restricted Mode on Youtube while on mobile data in Other Devices

Restricted Mode on Youtube while on mobile data

Robbby123 — Fri, 06 Nov 2020 19:31:46 GMT

I am trying to watch Sky News Live on YouTube but it says "This video is restricted. Please check your network administration settings".

I cant figure out how to turn restricted mode off. I found the button to turn it off on youtube but will only allow me to do so while on WiFi. When I'm signed into WiFi it's turned off. When I go to mobile data it turns on and I can't change it.

I am 27 so I'm well over 18. Is there anything I can do...

Re: Restricted Mode on Youtube while on mobile data

MI5 — Fri, 06 Nov 2020 19:33:46 GMT

@Robbby123

Check your age restriction settings in your MyO2 first

Re: Restricted Mode on Youtube while on mobile data

Robbby123 — Fri, 06 Nov 2020 20:56:09 GMT

I have verified my age with o2 and age blocking settings are off. So that isn't what is causing the problem

Re: Restricted Mode on Youtube while on mobile data

MI5 — Fri, 06 Nov 2020 21:04:02 GMT

@Robbby123

I wasn't convinced either but @O2Lisa is looking into this as something appears to have changed.

Not sure when she'll be back on here though so might be an idea to send her a private message.

Click on her name and then send user a PM.

Re: Restricted Mode on Youtube while on mobile data

Cleoriff — Fri, 06 Nov 2020 21:05:34 GMT

Need to call in the account advisors to check. The rota for Saturday isn't up yet

Re: Restricted Mode on Youtube while on mobile data

MI5 — Fri, 06 Nov 2020 21:08:33 GMT

I know, I just looked to see when @O2Lisa was back in.....

Re: Restricted Mode on Youtube while on mobile data

Cleoriff — Sat, 07 Nov 2020 08:28:22 GMT

@O2Danielare you able to help with this today? It's a problem which we are seeing with numerous members recently.

The Age restiction isn't the issue. @O2Lisa has been dealing with a few of these with the same problem.

Thanks.

Re: Restricted Mode on Youtube while on mobile data

O2Daniel — Sat, 07 Nov 2020 08:37:13 GMT

Thanks for the tag @Cleoriff

@Robbby123 i will send you a private message, and we can have a look into the account settings, and get this sorted

Re: Restricted Mode on Youtube while on mobile data

Cleoriff — Sat, 07 Nov 2020 08:38:34 GMT

Thanks @O2Daniel