topic System not working in Other Devices

System not working

Emily-92 — Sat, 07 Nov 2020 09:16:53 GMT

Hi,
I have a Huawei P20 Pro, there is a small amount of damage to the back screen already.
This past week, my apps have stopped working, I have a pop up to close, wait or give feedback.
The buttons to go back, the extra home button you can get on the screen doesn't work.
It won't let me view photos in my gallery, they won't open and if they do they are grey.
When the phone is charging it buzzes and doesn't let me open anything.
The phone is only 2 years old and I still have a contract for another year, but at this rate I won't be able to use the phone.
It is fully updated.

Thank you for your help.

Re: System not working

Cleoriff — Sat, 07 Nov 2020 09:35:34 GMT

@Emily-92
You need to send it to O2 for repair. Make sure you take note of the IMEI number, this ensures you get your phone returned.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

If you have insurance, you can claim via that route. Info re O2 insurance here

https://www.o2.co.uk/help/digital-services/o2-insurance

Re: System not working

madasaf1sh — Sat, 07 Nov 2020 09:37:15 GMT

@Emily-92

The best thing to do is to try a factory reset, which will completely wipe the phone so make a back up.

I would also contact Huawei Support details can be found here:

https://consumer.huawei.com/uk/support/