topic Re: Unable to send email from Doro 5516 in Other Devices

Unable to send email from Doro 5516

Maddy — Fri, 16 Oct 2020 14:58:05 GMT

I recently got a new Doro 5516 but am unable to send emails from my Plusnet account. I can receive them with no problems but as soon as I try to send one a message pops up instantly saying 'sending' and then another which says 'failed'. I have played around with various settings such as port numbers etc: I contacted Doro and was told to raise the issue with the network provider, however the advisor in the local o2 shop wasn't helpful - in fact he didn't even know how to switch the phone on. I returned the phone to Mobile Phones Direct who replaced it without any qualms, however, none of the above has resolved the issue. I notice from the community pages that quite a few people have this problem.

I would be eternally grateful if anyone could tell me what settings I should be using together with any other useful hints.

Many thanks.

Re: Unable to send email from Doro 5516

MI5 — Fri, 16 Oct 2020 15:05:34 GMT

@Maddy

Try these in your outgoing (smtp) settings.

Re: Unable to send email from Doro 5516

MI5 — Fri, 16 Oct 2020 15:08:25 GMT

Your email username and password
Setting up for the first time
Email username: Your Account username
Email password: Your Account password
Your Account username and password are the ones you log in to the plusnet website with.

Re: Unable to send email from Doro 5516

Maddy — Fri, 16 Oct 2020 16:53:20 GMT

I'm sorry I don't understand your last message. What are you asking me to do.

Re: Unable to send email from Doro 5516

MI5 — Fri, 16 Oct 2020 17:32:31 GMT

@Maddy

You need to open the email settings on your phone, go to the outgoing mail settings and enter the details as posted above.

Re: Unable to send email from Doro 5516

Maddy — Fri, 16 Oct 2020 18:52:55 GMT

Thank you for your reply unfortunately I still cannot send email. My Settings are as follows;

Server

Re: Unable to send email from Doro 5516

Maddy — Fri, 16 Oct 2020 18:55:37 GMT

Thank you for your reply, unfortunately I still cannot send emails. My settings are as follows;

Server relay.plus.net

Port 587

Security SSL/TLS

Authentication OFF

Re: Unable to send email from Doro 5516

MI5 — Fri, 16 Oct 2020 18:56:57 GMT

@Maddy

Change security to <none>

Re: Unable to send email from Doro 5516

Maddy — Fri, 16 Oct 2020 19:01:53 GMT

Changed security to off - send failed again

Re: Unable to send email from Doro 5516

MI5 — Fri, 16 Oct 2020 19:30:41 GMT

@Maddy

Authentication on and enter your username and password.

Re: Unable to send email from Doro 5516

Maddy — Fri, 16 Oct 2020 19:42:12 GMT

Sorry - still no luck...

Re: Unable to send email from Doro 5516

MI5 — Fri, 16 Oct 2020 19:54:11 GMT

@Maddy

Change relay.plus.net to smtp.plus.net

Re: Unable to send email from Doro 5516

Maddy — Fri, 16 Oct 2020 20:09:25 GMT

Sorry already tried that...

Re: Unable to send email from Doro 5516

MI5 — Fri, 16 Oct 2020 20:20:51 GMT

Are you sure username and password is correct @Maddy

and is your email address a plusnet one?

Re: Unable to send email from Doro 5516

Maddy — Sat, 17 Oct 2020 11:35:47 GMT

The username & password are the same as used to login to my plusnet account and my email address ends .plus.com. I also cannot receive or send using my google account although I have allowed less secure apps used the shortcut link to UnlockCaptcha. I have turned 2-stage security on as well. Any thoughts on this?

Re: Unable to send email from Doro 5516

MI5 — Sat, 17 Oct 2020 11:50:43 GMT

I'm reaching the limit of what I can suggest remotely @Maddy

Is it the same on mobile data and wifi or just one data connection method?

Re: Unable to send email from Doro 5516

Maddy — Sat, 17 Oct 2020 12:05:42 GMT

I think it's time to call it a day. Many thanks for trying.