topic Re: Unrecognised WiFi network in Other Devices

Unrecognised WiFi network

Mudgie1 — Wed, 02 Sep 2020 10:47:16 GMT

Hi all,I recently had problems setting up whats app with Wifi,that was quickly resolved by you,but for 2 days now my WiFi network has changed, and wont allow me to add the correct information,so unable to use WiFi, texts any calls except emergency calls,I have copied the information carefully and several times from the SKY router,again help ! I;m beginning to think me and mobiles are not compatible

Re: Unrecognised WiFi network

MI5 — Wed, 02 Sep 2020 10:57:18 GMT

@Mudgie1

Who changed the wifi network?

Maybe they changed the password, so you'll need the new one to connect.

Re: Unrecognised WiFi network

Mudgie1 — Wed, 02 Sep 2020 12:50:46 GMT

No notification given if this is the reason,cant use mobile at all,trouble getting SKY as expect everything to be done online,beginning to think mobiles and me are a no go !

Re: Unrecognised WiFi network

MI5 — Wed, 02 Sep 2020 12:54:33 GMT

@Mudgie1

Have you tried turning router off and on to reset it?

Re: Unrecognised WiFi network

Mudgie1 — Wed, 02 Sep 2020 13:58:50 GMT

Hi M15,thanks for your reply,I had tried to turn off and re set router,no change,so called SKY,went through the usual,is it on, have you checked the wiring,there were no lights on (sounds familiar similar to my knowledge of mobile phone technology !)and the advisor has stated maybe the router needs changing as a cost of £99,I stalled by saying SKY not in my name so hold fire, but he has agreed to post out with NO charge, so result in one way lets see if it solves the WiFi and Internet absence, thanks again,will let you know outcome.

Re: Unrecognised WiFi network

MI5 — Wed, 02 Sep 2020 14:46:16 GMT

No lights on is not good @Mudgie1

Hope it sorts the issue for you. Remember, the new router will have a different password to use to connect to your phone.