topic Disconnect mobile broadband on device in Other Devices

Disconnect mobile broadband on device

Cala1 — Thu, 25 Jun 2020 10:39:25 GMT

Hi I am wanting to disconnect my mobile broadband I have paid off my device but as I use my phone more and change my contact on that I don't need the Device line any more the shop has told me they can't disconnect my device in the store but we're happy to change my phone contract

Re: Disconnect mobile broadband on device

MI5 — Thu, 25 Jun 2020 11:13:27 GMT

@Cala1

Put the broadband sim in your phone and send text to cancel it.

Re: Disconnect mobile broadband on device

O2Orlanda — Thu, 25 Jun 2020 11:56:10 GMT

Hi Carla1 try to call customer service they should be able to do this for you the best number is 0800 587 4005 this is a faster number and you shouldn’t be on hold to long - hope this helps.

Re: Disconnect mobile broadband on device

Marjo — Fri, 26 Jun 2020 08:28:00 GMT

Hi @Cala1 , hope you got all the information you needed! It would be great to hear back from you to see if you're all sorted or need anything else.