topic Re: Galaxy buds sound issue when talking on phone and listening to music. in Other Devices

Galaxy buds sound issue when talking on phone and listening to music.

Aleclab90 — Thu, 02 Apr 2020 16:05:14 GMT

I bought a set of Galaxy buds from Amazon back in June, They ended up going faulty by creating a drilling/helicopter noise on the line whenever I spoke to someone on the phone. I contacted Samsung UK tech department and they did some tests and said I had to take it to the repair centre nearest me. I took the headphones in and they said they could not repair them so I had to send them back. I recieved my refund from Amazon and bought a pair of the exact same galaxy buds from o2 online store. I tested them for a couple of weeks with no issue, suddenly they started doing this noise again. I called up and had a replacement sent out. I tested it with no issue again, a week later it came back on these too. I have carried out multiple resets of the buds and carried out resets of cache/data of my bluetooth device and unpaired and repaired the buds. I have been off work for the virus lockdown, I have just put them in today for the first time in about 2 weeks and had to re-pair them. When I did I had very poor connection even stood right next to the phone. I also was unable to talk to anyone on the phone as they could only hear a really loud drilling sound. I have tried contacting o2 on my mobile but only allowing emergency issues to be dealt with. My 1st month of these new buds starts tomorrow, so I will not be able to do anything about them after that. I have been on o2 online and tried calling multiple times to o2 to no avail. Could someone please help me here as I am getting annoyed that this keeps happening. I have a Note10 plus I got on 28th of August, the day they came out. I have updated everything I can think of on there including Wear app etc.

Thanks a lot for reading.

Re: Galaxy buds sound issue when talking on phone and listening to music.

jonsie — Thu, 02 Apr 2020 16:10:45 GMT

If you got them through Amazon then can't you request a refund? They obviously aren't fit for purpose or you have an app or equipment interfering with Bluetooth accessories.

Re: Galaxy buds sound issue when talking on phone and listening to music.

MI5 — Thu, 02 Apr 2020 16:12:26 GMT

With so many of them all displaying the same fault it's likely to be something else interfering rather than faulty buds.

Re: Galaxy buds sound issue when talking on phone and listening to music.

Aleclab90 — Thu, 02 Apr 2020 16:12:33 GMT

I did get the refund through amazon but then bought a pair of buds from o2 online store. Which they then replaced with the pair I have currently. So 1 from Amazon, 2 from o2.

Re: Galaxy buds sound issue when talking on phone and listening to music.

jonsie — Thu, 02 Apr 2020 16:14:05 GMT

You obviously have a problem other than the buds

Re: Galaxy buds sound issue when talking on phone and listening to music.

Aleclab90 — Thu, 02 Apr 2020 16:23:41 GMT

I have no idea what the solution is, when I was on the phone to samsung uk tech dept. they tested and checked loads of stuff and could not come up with anything other than the headphones. I am not sure what the best course of action would be to take here as I am kind of in a little prediciment seeing as my month is up tomorrow for these new buds. Any advice on what I should do next?

Re: Galaxy buds sound issue when talking on phone and listening to music.

jonsie — Thu, 02 Apr 2020 16:24:58 GMT

Are you using these on the phone or on another device?

Re: Galaxy buds sound issue when talking on phone and listening to music.

Aleclab90 — Thu, 02 Apr 2020 16:27:14 GMT

I am using these on my phone 90% of the time, only rarely do I put them onto my tablet to watch stuff on netflix during my lunch time at work.

Re: Galaxy buds sound issue when talking on phone and listening to music.

jonsie — Thu, 02 Apr 2020 16:31:14 GMT

OK so do you get the same problem using on the tablet?

Re: Galaxy buds sound issue when talking on phone and listening to music.

Aleclab90 — Thu, 02 Apr 2020 16:32:51 GMT

Until today I have never had any issue with the musical quality which I have been very happy with, on my tablet I am unable to make/take calls as it is internet only so have no idea if it works any differently sadly.