topic Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App in Other Devices

Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

JButters — Thu, 12 Mar 2020 23:11:39 GMT

I pre-ordered my S20 and picked it up today (12/03/20) in store and recieved the instructions sheet on how to claim the Earbuds+.

Following the instructions it leads me to the Samsung Members App, in the Benefits section to claim them. However there is no link in this section what so ever to submit my claim form for them?

Just wondering if anyone else has had this problem and any help would be greatly appreciated.

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

MI5 — Thu, 12 Mar 2020 23:23:55 GMT

@JButters

Are you logged in with your Samsung account?

https://www.samsung.com/uk/galaxys-preorder/

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

Oxygen87 — Fri, 13 Mar 2020 00:23:32 GMT

@JButters on my Samsung Members app, it was a little pop up at the top of the screen which said 'have you claimed for your Galaxy Buds+ yet?' Press that and it takes you to the claim form. It then asks you if you want to complete it on your new phone or on another device.

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

JButters — Fri, 13 Mar 2020 12:15:10 GMT

Thanks for your reply. Yeah I'm definitely logged in and as the person below who commented this pop up isnt there.

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

MI5 — Fri, 13 Mar 2020 12:26:37 GMT

@JButters

Try clearing the cache from the app and when you go back in, look for the popup to appear.

You may have missed it previously and clearing the cache will reset it.

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

jonsie — Fri, 13 Mar 2020 12:43:48 GMT

Possibly try another browser.

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

MI5 — Fri, 13 Mar 2020 12:54:47 GMT

@jonsie wrote:
Possibly try another browser.

You have to claim through the Samsung Members app @jonsie

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

jonsie — Fri, 13 Mar 2020 12:57:14 GMT

@MI5 wrote:
@jonsie wrote:
Possibly try another browser.
You have to claim through the Samsung Members app @jonsie

Ah ok, sorry wasn't aware....:smileysad: