topic Re: Unlock code for E5573B in Other Devices

Unlock code for E5573B

ab22 — Mon, 16 Sep 2019 02:26:48 GMT

Like others, (although I bought the device from O2) I'm still waiting after more than the ten working days suggested.

As noted previously, the (O2 suggesed) email support service has been shut down, a supplied liveperson link doesn't work; and O2 support chat could only ask for all the details again, and re-submit the code request.

Is there no way to find out what's going on & actually get it unlocked ?.

I use the device in an area with very patchy O2 data, despite being in a town centre... so would like to try a different provider. Standing in the street to get useful internet isn't good, especially during rain :).

Thanks in advance

Re: Unlock code for E5573B

anticpated — Mon, 16 Sep 2019 05:35:35 GMT

Try a new SIM and you may find it is already unlocked.

Re: Unlock code for E5573B

anticpated — Mon, 16 Sep 2019 05:39:24 GMT

I think generally speaking these huawei Wi-Fi dongles are rubbish.

Re: Unlock code for E5573B

MI5 — Mon, 16 Sep 2019 05:47:50 GMT

@ab22

General unlocking advice here

Following the link in your MyO2 is the best way forward.

I'll also tag @EmilieT to help if it is required.

Re: Unlock code for E5573B

EmilieT — Mon, 16 Sep 2019 09:50:39 GMT

Good morning @ab22, and sorry to hear you're having some trouble getting this device unlocked! Did you follow the process in the guide above already?

If you need more help after trying that out, please do give us a shout

Re: Unlock code for E5573B

ab22 — Mon, 16 Sep 2019 13:40:09 GMT

I followed the instructions, yes.

My details weren't accepted, so eventually, a support chat session took them & successfully placed a request.

A confirmation email was received, saying might be up to 10 working days.

After 10+ working days, I contact support chat again. They say no way to see what's going on : all they can do is place another request.

They did that, and I got another conformation email, same as the first one.

' I'm sorry, we have not been able to provide you with unlatching code for
your device at this time as it has been requested from manufacturer. It
will be sent as soon as we receive it, this can take up to 10 working
days. '

I've read here how some have waited months to get an unlock code : is that really all I can do... just wait ?. I need the device on Wednesday.

Thanks

Re: Unlock code for E5573B

EmilieT — Mon, 16 Sep 2019 14:09:53 GMT

@ab22 It sounds like you've already done all you can do and it's being processed as it should, but I can get someone to double check if there's any way to get it all sorted faster if you'd like as it sounds urgent. I'll need a few more details first and will send you a Private Message shortly

Re: Unlock code for E5573B

MI5 — Mon, 16 Sep 2019 15:17:35 GMT

@ab22

Have you tried it with another sim card as it may be unlocked already?

Re: Unlock code for E5573B

ab22 — Mon, 16 Sep 2019 18:31:50 GMT

Thank you, that was the first thing I tried.

Re: Unlock code for E5573B

ab22 — Fri, 20 Sep 2019 21:00:46 GMT

It's resolved now. My thanks to everyone who responded, and EmilieT for checking with the gurus & messaging me the code once it arrived from Huawei.