topic Re: Screen burn in Other Devices

Screen burn

TC78 — Tue, 11 Jun 2019 13:32:09 GMT

Hi,

I have had, for a while, some marks on the right side of my Sony Xperia - where the buttons are. I had a quick investigation online and it seems to be burn marks. I have, this week, started to have problems charging my phone also. It shows as charging but might only do a % over a few hours.

Please can someone advise me as to what solution there may be as my contract does not finish until April 2020.

Many thanks

Tina

Re: Screen burn

Bambino — Tue, 11 Jun 2019 13:48:42 GMT

@TC78 I will tag our resident Sony expert @viridis. Hopefully he can offer some assistance.

In the meanwhile, I also suggest you contact Sony support: https://www.sony.co.uk/electronics/support

Re: Screen burn

jonsie — Tue, 11 Jun 2019 14:41:02 GMT

Is the phone still under warranty? If so it needs to go to Sony. Don't use O2 Repairs for this, it's always best to deal directly with manufacturers. Also, have you tried a different charger or lead?

Re: Screen burn

MI5 — Tue, 11 Jun 2019 15:29:49 GMT

You could also try cleaning any fluff or muck out of the charging socket, carefully of course!