https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/1221077#M52282 O2 won't refund me my money. I bought a faulty phone from them for £119, sent it back in the same week, was promised a refund within 3 days, every 3 days I get fobbed off another 3 or 5 days, its now a month later and still no refund!! Fri, 10 May 2019 05:53:57 GMT Rachieroo 2019-05-10T05:53:57Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642707#M42155 <P>o2 (Mobile Contract) took about £85 from my account after the contract has been finished!!! Absolute Rubbish Customer Service. I STILL WAITING 14 DAYS FOR MY MONEY BACK !!! I had to speak to FIVE people ! RUBBISH SERVICE AND SUPPORT !</P> Wed, 26 Mar 2014 21:01:09 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642707#M42155 Anonymous 2014-03-26T21:01:09Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642711#M42156 Hello and welcome to the Community. We are all customers here.<BR /><BR />When you decided to end your contract did you call o2 on 202 to give notice?<BR /><BR />Your contract, after the (usual) 2 year period doesn't end, your tariff will continue on a month by month basis on the same terms.<BR /><BR /> Wed, 26 Mar 2014 21:07:58 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642711#M42156 Anonymous 2014-03-26T21:07:58Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642713#M42157 That's unfortunate. CS are usually very good at rectifying their faults. Wed, 26 Mar 2014 21:09:05 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642713#M42157 MI5 2014-03-26T21:09:05Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642717#M42158 <P>My contract has been finished last year 07/2013 !!!</P> Wed, 26 Mar 2014 21:12:15 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642717#M42158 Anonymous 2014-03-26T21:12:15Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642721#M42159 So when did you ask CS to cancel the contract and when did o2 actually cancel it?<BR /><BR />I am trying to ascertain if you thought the contract was cancelled on one date but o2 continued to charge you line rental for a period after?<BR /><BR />Or did you cancel your contract before the 2 years were up? Wed, 26 Mar 2014 21:15:07 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642721#M42159 Anonymous 2014-03-26T21:15:07Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642723#M42160 I'm guessing you didn't cancel it though? Wed, 26 Mar 2014 21:16:42 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642723#M42160 MI5 2014-03-26T21:16:42Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642725#M42161 <P>&nbsp;I had to speak to Customer Service three times they says it is O2 FAULT but I still waiting for my money back..</P> Wed, 26 Mar 2014 21:18:00 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642725#M42161 Anonymous 2014-03-26T21:18:00Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642727#M42162 <P>At what point did you notice they were still taking payments?</P> Wed, 26 Mar 2014 21:18:37 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642727#M42162 jonsie 2014-03-26T21:18:37Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642729#M42163 Well it's 14 working days usually so when did they agree to refund you? Wed, 26 Mar 2014 21:22:57 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642729#M42163 MI5 2014-03-26T21:22:57Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642731#M42164 Mac406<BR /><BR />Please can you help us to help you. Please could you provide more detail I.e. answer the questions raised so we can understand your frustrations.<BR /><BR />As we are customers here we don't have access to your account so in order to help you we need more info please. Wed, 26 Mar 2014 21:23:47 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642731#M42164 Anonymous 2014-03-26T21:23:47Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642733#M42165 <P>Yes, they agree to refund my money in 72Hours.</P> Wed, 26 Mar 2014 21:24:30 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642733#M42165 Anonymous 2014-03-26T21:24:30Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642735#M42166 Ok When did o2 tell you they were going to refund you in 72 hours please? Wed, 26 Mar 2014 21:26:46 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642735#M42166 Anonymous 2014-03-26T21:26:46Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642737#M42167 <P>As MI5 says, a refund normally takes 14 working days unless they have agreed to a special payment?</P> Wed, 26 Mar 2014 21:28:44 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642737#M42167 jonsie 2014-03-26T21:28:44Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642739#M42168 <P>14 days ago.</P> Wed, 26 Mar 2014 21:28:50 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642739#M42168 Anonymous 2014-03-26T21:28:50Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642741#M42169 <P>they promised me get my money back in 72 hours.</P> Wed, 26 Mar 2014 21:30:19 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642741#M42169 Anonymous 2014-03-26T21:30:19Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642743#M42170 Refunds normally take 14 days.<BR /><BR />If you want clarification then I would advise you contact customer services on 202 from an o2 mobile or 0844 809 0202 Wed, 26 Mar 2014 21:31:11 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642743#M42170 Anonymous 2014-03-26T21:31:11Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642745#M42171 Just a thought but you haven't changed your bank account since last July have you?<BR /><BR />If you have then payment may have gone back to that account? ?? Just a thought Wed, 26 Mar 2014 21:32:33 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642745#M42171 Anonymous 2014-03-26T21:32:33Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642747#M42172 <P>I contacted customer service three times ( every three/four days ) and I still waiting for refund.</P> Wed, 26 Mar 2014 21:33:26 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642747#M42172 Anonymous 2014-03-26T21:33:26Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642751#M42173 <P>I have still same account number/bank.</P> Wed, 26 Mar 2014 21:36:24 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642751#M42173 Anonymous 2014-03-26T21:36:24Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642755#M42174 <P><SPAN><SPAN>This</SPAN> <SPAN>is very strange</SPAN> <SPAN>and sad</SPAN> <SPAN>as</SPAN> <SPAN>o2</SPAN> <SPAN>treats customers<BR /></SPAN></SPAN></P> Wed, 26 Mar 2014 21:41:42 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642755#M42174 Anonymous 2014-03-26T21:41:42Z