topic Re: Unlocking my Sony Xperia in Other Devices

Unlocking my Sony Xperia

Jayhall91 — Thu, 24 Jan 2019 22:49:09 GMT

I have requested O2 to unlock my phone and have just received an email back saying it was already unlocked. However this is not the case as have tried a Three sim card as well as a virgin sim in the phone. I am then asked for a sim network unlock code which I don't have. Why can O2 think it is unlocked when it isn't

Re: Unlocking my Sony Xperia

Bambino — Thu, 24 Jan 2019 22:52:35 GMT

@Jayhall91 See if this link helps: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlocking my Sony Xperia

MI5 — Thu, 24 Jan 2019 22:54:52 GMT

@Jayhall91 ever since O2 stopped locking phones, the system has been screwed up.

I'll tag @EmilieT who can usually help out.

Re: Unlocking my Sony Xperia

Jayhall91 — Thu, 24 Jan 2019 23:08:02 GMT

Cheers Its so frustrating

Re: Unlocking my Sony Xperia

EmilieT — Fri, 25 Jan 2019 09:28:38 GMT

Hi @Jayhall91, and welcome to the forum I'm sorry to hear you're having some trouble with your unlock request, but I'd happily get someone to look into it. I'll send you a Private Message ont he forum shortly to gather a few more details first.

Thanks @MI5 for the mention, and @Bambino for the guide!