topic Re: Printer problems - change from wireless use to cable to assist ? in Other Devices

Printer problems - change from wireless use to cable to assist ?

Jenny105 — Wed, 09 Jan 2019 19:41:24 GMT

Hi folks welcome to 2019

I use a laptop , ASUS vivobook with a wireless HP Envy printer in wireless mode. Im now experiencing printing issues which I cant locate. Im looking to try the printer with cable but Im not sure how to disable the wireless mode.Anyine any ideas please.

Re: Printer problems - change from wireless use to cable to assist ?

MI5 — Wed, 09 Jan 2019 19:50:05 GMT

Hi @Jenny105

I have an HP wireless printer too and occasionally have the same issue.

I find the HP website quite good for troubleshooting https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/troubleshooting

Re: Printer problems - change from wireless use to cable to assist ?

jonsie — Wed, 09 Jan 2019 19:54:55 GMT

Simply connecting with a cable will override the wifi properties.

Re: Printer problems - change from wireless use to cable to assist ?

Anonymous — Wed, 09 Jan 2019 20:37:32 GMT

@Jenny105

@MI5

I know this problem well as some people I assist at work are home based and we supply these as part of a home office pack.

The problem occurs because the printer driver software assumes that once discovered, the printer's IP address will not change.

If you turn the printer off, your router goes off or the router retrieves updated software and restarts during the night all wireless devices you have connected will request an IP when they see the Wi-Fi network come back up.

The way to fix it permenantly involves you telling the router to always give the printer a certain IP address, often referred to as DHCP reservation.

Once you have done this you can run the option to update the IP address in the HP group and it won't happen again

For TalkTalk this may help

https://community.talktalk.co.uk/t5/Fibre-Broadband/WiFi-Hub-static-IP-addresses/td-p/2208684 (The printer usually identifies as Envy

If using something else please let me know.

Re: Printer problems - change from wireless use to cable to assist ?

Jenny105 — Thu, 10 Jan 2019 10:00:00 GMT

Hi Yes HP support is very good. The trouble shoot and scan doctor haven't worked so far. I got thru to CHAT agent but had to leave in the middle (chat saved to continue later BUT not chat available at present !!)

Re: Printer problems - change from wireless use to cable to assist ?

Jenny105 — Thu, 10 Jan 2019 10:11:04 GMT

BT please . not talktalk.

I will turn router off , turned everything off last night - forgot to close router !!

We used to turn off everything overnight but for the past 6m we've left wifi on - that could be the answer.

In the process i uninstalled the printer HP ENVY 4500 series and tried to reinstall it . Each time it now states HP ENVY 4500 copy 0r copy 2 or copy 3 error. Is this the same issue with the IP address.

We do have another printer which is not networked - cable only to hubby's machine. We were networked prior to my change of laptop/vivobook. Could this add to the issue.????

@Anonymous wrote:
@Jenny105
@MI5

I know this problem well as some people I assist at work are home based and we supply these as part of a home office pack.

The problem occurs because the printer driver software assumes that once discovered, the printer's IP address will not change.

If you turn the printer off, your router goes off or the router retrieves updated software and restarts during the night all wireless devices you have connected will request an IP when they see the Wi-Fi network come back up.

The way to fix it permenantly involves you telling the router to always give the printer a certain IP address, often referred to as DHCP reservation.

Once you have done this you can run the option to update the IP address in the HP group and it won't happen again

For TalkTalk this may help

https://community.talktalk.co.uk/t5/Fibre-Broadband/WiFi-Hub-static-IP-addresses/td-p/2208684 (The printer usually identifies as Envy

If using something else please let me know.

Re: Printer problems - change from wireless use to cable to assist ?

Anonymous — Thu, 10 Jan 2019 20:01:44 GMT

@Jenny105

Sorry had to go last night.

The video below might help (remember you are looking for HP/ENVY/model number of the printer

Re: Printer problems - change from wireless use to cable to assist ?

Jenny105 — Sat, 12 Jan 2019 20:32:16 GMT

@Anonymous wrote:
@Jenny105
@MI5

I know this problem well as some people I assist at work are home based and we supply these as part of a home office pack.

The problem occurs because the printer driver software assumes that once discovered, the printer's IP address will not change.

If you turn the printer off, your router goes off or the router retrieves updated software and restarts during the night all wireless devices you have connected will request an IP when they see the Wi-Fi network come back up.

The way to fix it permenantly involves you telling the router to always give the printer a certain IP address, often referred to as DHCP reservation.

Once you have done this you can run the option to update the IP address in the HP group and it won't happen again

For TalkTalk this may help

https://community.talktalk.co.uk/t5/Fibre-Broadband/WiFi-Hub-static-IP-addresses/td-p/2208684 (The printer usually identifies as Envy

If using something else please let me know.

@Anonymous wrote:
@Jenny105
@MI5

I know this problem well as some people I assist at work are home based and we supply these as part of a home office pack.

The problem occurs because the printer driver software assumes that once discovered, the printer's IP address will not change.

If you turn the printer off, your router goes off or the router retrieves updated software and restarts during the night all wireless devices you have connected will request an IP when they see the Wi-Fi network come back up.

The way to fix it permenantly involves you telling the router to always give the printer a certain IP address, often referred to as DHCP reservation.

Once you have done this you can run the option to update the IP address in the HP group and it won't happen again

For TalkTalk this may help

https://community.talktalk.co.uk/t5/Fibre-Broadband/WiFi-Hub-static-IP-addresses/td-p/2208684 (The printer usually identifies as Envy

If using something else please let me know.

Thank you this worked . Printer is go. The wifi was interrupted this am but reconnected eventually.
I will attempt to work out whether its best to switch off everything over night or not. This will be done by elimination.
Great work!

Re: Printer problems - change from wireless use to cable to assist ?

Jenny105 — Wed, 27 Mar 2019 21:41:14 GMT

Sorted . I took everything off the settings,closed the printer & laptop down .

After using the laptop without the printer for several days I reinstated the HP Envy in Settings -as default. Used the cable . It works.

Wifi is the next step . BUT Ive noticed that the wi fi is running very slowly and takes a short while to load so maybe thats the issue . Or not ,and try the Anonymous solution ...

Thanks

Re: Printer problems - change from wireless use to cable to assist ?

Jenny105 — Tue, 13 Sep 2022 09:38:36 GMT

HI More of the same but different . The scanner started but has been going round and round ever since then , . The default ENVY 4500 USB has disappeared. The Envy 4500 NETshows on settings but isnt being recognised by HP s ''fix it'' service. I thought about uninstalling this and starting over . Uninstall won't show in settings . As some people know Im now officially severely deaf , telephone is not easy for complex issues.There doesnt seem to be a CHAT service for HP , only robot gobble di goop !! 🙂

Re: Printer problems - change from wireless use to cable to assist ?

Jenny105 — Thu, 15 Sep 2022 19:00:17 GMT

Hi Scanner and printer are sorted. The HP service was of no use this time. Its years since I used it and its gon upmarket with no CHAT service, mostly robotic. However I stumbled across Microsoft Chat . The problem was diagnosed and fixed in minutes. Friendly no jargon service by well trained agent. My next PC was going to be a HP but Im thinking twce about that idea. Are there any other PC makers who have very good CHAT facilities for no expert PC users.