topic Unable to connect to WiFi O2 hotspot in Other Devices

Unable to connect to WiFi O2 hotspot

SarahClark — Sun, 09 Dec 2018 17:30:22 GMT

I have recently bought a Huawei p20 and I am unable to connect to the O2 WiFi where I work. It is a free hotspot and worked perfectly on my old phone. I can connect through settings but when I open web browser nothing happens. No please register this device or welcome back to WiFi screen. My number has stayed the same.
Please help. I used a third of my data just during my lunch break 😞

Re: Unable to connect to WiFi O2 hotspot

jonsie — Sun, 09 Dec 2018 17:39:00 GMT

Try putting 1.1.1.1 in the browser address or 1.0.0.0

Re: Unable to connect to WiFi O2 hotspot

MI5 — Sun, 09 Dec 2018 17:41:13 GMT

@SarahClark

You need the MAC address of the old phone removing from your account.

Easiest way is probably to call customer services but if you type 1.0.0.0 into your browser when connected, you should get the login screen where you need to tapp on "not you" which will delete your account and allow you to reregister.

Re: Unable to connect to WiFi O2 hotspot

EmilieT — Mon, 10 Dec 2018 10:07:27 GMT

Good morning @SarahClark, and welcome to the forum Did you get a chance to try out the suggestions above? Any progress connecting to the hotspot?