topic Re: Wifi calling on Huawei P20 Pro in Other Devices

Wifi calling on Huawei P20 Pro

EAWS — Fri, 23 Nov 2018 11:47:37 GMT

I have bad network coverage at home and want to switch to a device which supports wifi calling so that I can make calls at home. On the O2 website the Huawei P20 Pro is not listed as a device supported by O2 for this functionality. However, I've just spoken to a customer service rep who GUARANTEED me that I would be able to make wifi calls.

Does anyone have any experience with this before I buy?

Re: Wifi calling on Huawei P20 Pro

Cleoriff — Fri, 23 Nov 2018 11:56:30 GMT

@EAWS

NOT supported according to this list ...

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Re: Wifi calling on Huawei P20 Pro

EAWS — Fri, 23 Nov 2018 11:59:17 GMT

No exactly, hence my question. He went away and made a phone call to check, then guaranteed me it would be ok. He says they might need to update the website.

I was wondering if anyone had a Huawei P20 Pro and was able to confirm that O2 supports this?

Re: Wifi calling on Huawei P20 Pro

MI5 — Fri, 23 Nov 2018 12:25:38 GMT

We were told recently by @Chris_K that they were working on supporting this phone so hopefully they have now.

Re: Wifi calling on Huawei P20 Pro

Cleoriff — Fri, 23 Nov 2018 12:30:14 GMT

Whatever has been said it still hasn't been confirmed.

Maybe @Chris_K could confirm it has actually happened, or at least give a date?

We can only go on what the website currently states.

Re: Wifi calling on Huawei P20 Pro

adamtemp64 — Fri, 23 Nov 2018 13:01:26 GMT

Not sure @Chris_K is getting his tags so @Martin-O2 may be able to ask

Re: Wifi calling on Huawei P20 Pro

EAWS — Fri, 23 Nov 2018 13:41:55 GMT

Great! Thanks guys, really appreciate the help.

Re: Wifi calling on Huawei P20 Pro

EAWS — Fri, 23 Nov 2018 16:51:53 GMT

Hi everyone, I've just had a really unsatisfying chat with an advisor who, in my opinion, was extremely duplicitous. Only after asking several times in many different ways did I get to the bottom of it. Chat transcript below.

EAWS: ok can you please guarantee me that o2 supports wifi calling on this device?

EAWS: otherwise I don't want to buy this phone

O2 advisor: Yes <it is correct it supports wifi calling

EAWS: Just to clarify - I know the device supports wifi calling, but does O2 support wifi calling on this device?

O2 advisor: Yes we do

EAWS: Because on your website it says it's not supported

O2 advisor: I am right there on the website

O2 advisor: It is device dependent

EAWS: Please can you send me that link?

EAWS: On this link it does not say Huawei is supported https://www.o2.co.uk/connectivity/wifi-and-4g-calling

O2 advisor: Well, It does not have the P20 in the list

EAWS: correct

EAWS: So can you see how I am confused?

O2 advisor: But there are other Apps from where you can make wifi calls

O2 advisor: Like the skype

EAWS: So you are saying that O2 does not support wifi calling on the Huawei P20 pro?

O2 advisor: Yes so far the P20 pro model does not.

I'm outraged.

Re: Wifi calling on Huawei P20 Pro

welshsteve76 — Fri, 23 Nov 2018 16:52:31 GMT

Forgive my ignorance, but is Wi-Fi calling in this sense simply using the same phone call functionality? Or does your device need to be Wi-Fi calling enabled to make calls through WhatsApp, Skype and other such apps? It's not using the carrier's signal, so I wouldn;t have thought, but thought I'd ask anyway

Re: Wifi calling on Huawei P20 Pro

MI5 — Fri, 23 Nov 2018 16:55:06 GMT

I'd still wait for an update off @Chris_K or @Martin-O2

Re: Wifi calling on Huawei P20 Pro

EAWS — Fri, 23 Nov 2018 16:58:12 GMT

Hi Steve,

Wifi calling means that your phone uses wifi when you don't have signal for the normal "phone call" functionality of the device. So if a landline called my number and I didn't have signal, but was connected to wifi, the call would still come through. Here's what O2 say...

No signal? No problem, with Wifi Calling. Whether you’re at home, in a coffee shop or at the office, if you’re having a signal problem, you can use wifi to call as normal

You're right you don't need this functionality enabled to make wifi calls through Whatsapp / Skype etc.

It's my fault for moving to an area with no signal, but it's a shame O2 don't support it on the devices that I like (Hate Apple and Samsung!)

Re: Wifi calling on Huawei P20 Pro

MI5 — Fri, 23 Nov 2018 16:59:56 GMT

It works on my OnePlus 6 so there are other options.

Re: Wifi calling on Huawei P20 Pro

EAWS — Fri, 23 Nov 2018 17:00:37 GMT

OK thanks MI5 - shall I take off the Solved label?

Re: Wifi calling on Huawei P20 Pro

MI5 — Fri, 23 Nov 2018 17:02:23 GMT

Leave it for now as it still may be correct, but I'm hoping to get a date as to when from one of them.

Re: Wifi calling on Huawei P20 Pro

Cleoriff — Fri, 23 Nov 2018 18:16:43 GMT

Though it is NOT solved.

As from today at 11.45am and up to 6pm, the P20 is still not showing on the wifi calling list of supported devices.

As neither @Chris_K or @Martin-O2 has got back to us to confirm or deny the question asked, it can't possibly be solved. The website has not been updated.

Re: Wifi calling on Huawei P20 Pro

welshsteve76 — Mon, 26 Nov 2018 15:15:47 GMT

Thanks @EAWS

Re: Wifi calling on Huawei P20 Pro

EAWS — Mon, 26 Nov 2018 15:37:04 GMT

Hi all

I've tweeted the offical O2 handle today (@o2) and received a reply to say that "wifi calling isn't currently supported on this device, we're sorry for any inconvenience". I've replied to ask if they can tell me if it'll be supported in the near future, but it would be great to know from @Chris_K or @Martin-O if they have the answer?

Re: Wifi calling on Huawei P20 Pro

Cleoriff — Mon, 26 Nov 2018 19:03:50 GMT

@EAWS

If you have tweeted O2 and they say it isn't supported ...then it isn't.

@Chris_Kis part of the social media team and may well have been the one who replied.

It's still not showing on the supported list so you may have to wait longer than you are prepared to.

Re: Wifi calling on Huawei P20 Pro

EAWS — Tue, 27 Nov 2018 10:21:57 GMT

Understood. Thank you

Re: Wifi calling on Huawei P20 Pro

version7point0 — Thu, 06 Dec 2018 18:12:27 GMT

As an unofficial update to this; a result of today's massive network issue and a phone call from my wife it appears the Huawei P20 and I would imagine the Pro variant can handle WiFi calling.

I've read that O2 officially state it was data only affected but after not being able to call or text even after switching to 3G and 2G to test my calls and SMS were also unavailable.

However on my home WiFi I was back to and running.

Test call completed on WiFi.

Test call with WiFi off failed

Test call completed on WiFi.

Enough for me to say my device is compatible with WiFi calling.