topic Re: Data Transfer in Other Devices

Data Transfer

65omax — Fri, 07 Sep 2018 13:44:16 GMT

How do I get everything (contacts, texts, photo's etc) from a Microsoft Lumia into an android Nokia 3.1?

The guides on O2 site don't cover Windows phones and I'm having to change from Micro to Nano SIM so nothing saved there.

Re: Data Transfer

Bambino — Fri, 07 Sep 2018 13:53:51 GMT

@65omax I found this on a Google search. Not sure if it will help you, but it's worth a try:

"Windows phones have a useful 'Transfer my data' app which can import contactsas well as other things like pictures and text messages. Swipe across the Home screen to the apps list. Turn on Bluetooth on your old phone, then tap continue on your Windows phone. Tap on your old phone's name to pair them.Aug 24, 2017"

Also this: https://www.teamknowhow.com/kit-guide/phones/microsoft/lumia-950/moving-contacts-data-to-your-windows-phone

And this: https://www.microsoft.com/en-us/p/transfer-my-data/9wzdncrfj3dr?activetab=pivot%3aoverviewtab

Re: Data Transfer

Glory1 — Fri, 07 Sep 2018 14:01:47 GMT

Hi @65omax

Never had a windows phone but found this on Youtube and thought it may be of help in addition to @Bambino's useful tips above.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://m.youtube.com/watch%3Fv%3DRAHlhLbnQOU&ved=2ahUKEwjI5OmthandAhUoKcAKHRV4AYkQwqsBMAF6BAgJEAU&usg=AOvVaw0JiH_VChXUkcDCC8oKXtl9

Good luck and welcome to the forum

Re: Data Transfer

Bambino — Fri, 07 Sep 2018 14:29:13 GMT

@65omax Just realised that it was Windows to Android, as @Glory1 spotted. I've also found these links:

https://gsuite.google.com/learning-center/products/mobile/switch-from-windows-phone/#!/

https://drfone.wondershare.com/transfer/4-ways-to-transfer-data-from-windows-phone-to-android-device-for-free.html

Re: Data Transfer

MI5 — Fri, 07 Sep 2018 14:29:14 GMT

@65omax

We have a handy community guide here to help too https://community.o2.co.uk/t5/How-to-Guides/Backing-up-your-phone/bc-p/1114212

Re: Data Transfer

65omax — Fri, 07 Sep 2018 17:58:06 GMT

Nope, really struggling here, absolutely no idea what I'm doing or why I'm doing it?

The guide above skips all the important stuff like how to actually do what I want, I've tried to follow this https://www.samsung-android-transfer.com/transfer-tips/transfer-windows-phone-to-android.html but it assumes i know how to back up my phone to one drive (what's one drive anyway?)

Why doesn't O2 publish a guide on how to do it? They sold me both phones in the 1st place.

Re: Data Transfer

Bambino — Fri, 07 Sep 2018 20:41:11 GMT

@65omax If you're struggling with the links, I suggest that you call into an O2 store, if you have one nearby, and see if a member of staff can help you. https://www.o2.co.uk/help/guru

Re: Data Transfer

65omax — Fri, 07 Sep 2018 21:23:22 GMT

So far I've had 3 live chats with O2, on 2 of these they sent me links to apps that need a $30 subscription to do something that O2 should be doing F.O.C. The 3rd guy just gave up.

Nokia have sent me some info but it doesn't work either, even with sync switched on and phone backed up & reset, nothing appears in my microsoft account?

Is it beyond the abilities of 2 tech giants to perform what should be a simple every day task?

I'd better not go to an O2 shop for a few days until I've calmed down, at the moment I feel like shaking someone firmly by the throat.

Re: Data Transfer

Bambino — Fri, 07 Sep 2018 22:31:40 GMT

@65omax Sorry to hear you've had no luck. To be honest, I wouldn't trust Live Chat to give me instructions on how to tie my shoes. Before you go to your local O2 store, call and make sure there's a guru there who will be able to assist you. In the meanwhile, I will post this link again, as it seems the most comprehensive, and should be able to help, but if not, your O2 store (in theory) should. https://gsuite.google.com/learning-center/products/mobile/switch-from-windows-phone/#!/

Re: Data Transfer

jonsie — Fri, 07 Sep 2018 23:13:47 GMT

@MI5 @65omax

Is it not possible to simply use Samsung Switch for window and android by downloading the app to both phones? Or even to PC?

https://www.samsung.com/us/support/answer/ANS00063028/

https://www.samsung.com/us/support/owners/app/smart-switch

Not certain but just asking the question....?

Re: Data Transfer

MI5 — Fri, 07 Sep 2018 23:30:45 GMT

Yes it will @jonsie.
As mentioned in the guide I posted above, smartswitch is now compatible many different phones.

Re: Data Transfer

jonsie — Fri, 07 Sep 2018 23:34:53 GMT

Thought so. I used it way back when TTT Windows phones were on trial to everyone. Just wondered why the all the phaffing.....

Re: Data Transfer

65omax — Sat, 08 Sep 2018 15:29:05 GMT

Tried using microsoft account, doesn't work, 2 hours today speaking to level 2 on live chat, Bluetooth method doesn't work, neither does OneDrive method, tried connecting both phones to laptop and dragging/dropping files from old phone (it only managed to extract empty folders from old phone).

It doesn't appear to be humanly possible, formal complaint raised.

Re: Data Transfer

MI5 — Sat, 08 Sep 2018 15:35:18 GMT

Complaint about what exactly?
Anyone who knows what they are doing would sort this in 5 minutes.

Re: Data Transfer

65omax — Sat, 08 Sep 2018 16:07:24 GMT

Smartswitch is a no-go, it doesn't see my old phone.

Re: Data Transfer

65omax — Sat, 08 Sep 2018 16:10:33 GMT

Complain about the absence of customer support, I don't know how to do it so I ask the supposed experts, my phone provider, they've failed miserably 4 times.

If they can't, who can?

Unfortunately none of the suggestions here has worked either.

Re: Data Transfer

MI5 — Sat, 08 Sep 2018 16:11:55 GMT

Good luck with the complaint.