topic Re: Upgrade in Other Devices

Upgrade

Jodie3 — Sat, 24 Mar 2018 07:14:58 GMT

Everytime I go to check out when upgrading it says the site is experiencing problems. Ive been trying to upgrade for two days now.

Re: Upgrade

Cleoriff — Sat, 24 Mar 2018 07:55:51 GMT

Hi @Jodie3 You would be better off calling customer services today. My husband upgraded yesterday and got straight through. They open at 8am https://www.o2.co.uk/contactus

Edited to add the site was experiencing problems yesterday. He couldn't upgrade online, Hence the reason for the call to CS.

Re: Upgrade

Jodie3 — Sat, 24 Mar 2018 08:05:56 GMT

Okay, thank you 👍

Re: Upgrade

Cleoriff — Sat, 24 Mar 2018 08:09:56 GMT

No problem @Jodie3 I hope you get sorted.

Re: Upgrade

MI5 — Sat, 24 Mar 2018 09:34:28 GMT

Even better is to go in store. You can make sure they have the phone you want and won’t have to wait for delivery.
You can walk out the store with your upgrade in just a few minutes.

Re: Upgrade

Anonymous — Sat, 24 Mar 2018 10:18:08 GMT

Go in store to upgrade. Much easier & usually hassle free

Re: Upgrade

Cleoriff — Sat, 24 Mar 2018 13:33:31 GMT

Of course they could just be upgrading a tariff as my husband did yesterday. Over the phone calling CS...

10 minutes and it was done...:smileywink:

Re: Upgrade

MI5 — Sat, 24 Mar 2018 13:52:41 GMT

They could be, but as not specified the options are there for them now

Re: Upgrade

Cleoriff — Sat, 24 Mar 2018 13:58:46 GMT

Indeed they are...

Re: Upgrade

MI5 — Sat, 24 Mar 2018 14:20:53 GMT

Happy to help

Re: Upgrade

Cleoriff — Sat, 24 Mar 2018 14:24:54 GMT

I'm sure you were

Re: Upgrade

MI5 — Sat, 24 Mar 2018 14:25:30 GMT

Always

Re: Upgrade

Cleoriff — Sat, 24 Mar 2018 14:30:01 GMT

@MI5wrote:
Always

Re: Upgrade

jonsie — Sun, 25 Mar 2018 03:08:36 GMT

Re: Upgrade

Cleoriff — Sun, 25 Mar 2018 08:37:46 GMT

@jonsiewrote:

That made me laugh

Re: Upgrade

Anonymous — Sun, 25 Mar 2018 09:45:53 GMT

@Cleoriffwrote:
@jonsiewrote:
That made me laugh

Made me smile too

Re: Upgrade

Marjo — Mon, 26 Mar 2018 13:17:10 GMT

Sorry to hear you were experiencing problems with the website @Jodie3. I hope you managed to upgrade ok in the end - please do let us know how you're getting on? Also, welcome to our forum!

Cheers for your suggestions guys @Cleoriff, @MI5, @Anonymous!

... and for the smiles @jonsie & @Anonymous!