topic Re: Blackberry Bold 9780 - can't connect to O2 BIS server in Other Devices

Blackberry Bold 9780 - can't connect to O2 BIS server

Rory101 — Thu, 21 Dec 2017 18:22:11 GMT

Yes I know it's an old 'phone but it's served me well - until it stopped getting email last Friday when we changed our tarrif.

O2 support have re-added the APN to our account and assured me that would fix it but it hasn't. When I go to email setup the phone is unable to connect to the server so then I'm stuck. I logged into the online O2 BIS page and deleted the account but it doesn't delete on the phone. I created an new one and that doesn't appear either.

Does anyone have any ideas, please?

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

MI5 — Thu, 21 Dec 2017 18:25:56 GMT

No one here anymore that used to know about the old BB's unfortunately.
Other than deleting and reinstalling the service books, I'm stuck!
Google might be your best hope or customer services http://www.o2.co.uk/contactus

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Rory101 — Thu, 21 Dec 2017 18:44:28 GMT

I deleted the email related service books hoping that might kill the on-phone email setting but it didn't.

Do I have to delete the service books one-by-one? There seems to be no "delete all" option, and I'm nervous that if there's some kind of connection problem they won't resend and I'll be left with a brick. There's an option to resend them from the O2 BIS website and clicking that it says "sent", but nothing obvious happens on the phone.

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

MI5 — Thu, 21 Dec 2017 18:47:03 GMT

I honestly don't want to answer that mate as I wouldn't want to wrongly advise you.

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Rory101 — Thu, 21 Dec 2017 18:51:11 GMT

OK, thanks. It's a bit odd that you can't factory reset the phone - there is something like that but all it does is delete data. There's loads of internet posts from people who say they're stuck with an old account on the phone that they can't delete as the phone needs to connect to whatever server the email account was on!

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

MI5 — Thu, 21 Dec 2017 19:07:54 GMT

and of course, o2 have closed down all their email servers now too!

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Rory101 — Thu, 21 Dec 2017 19:41:30 GMT

I guess it's Blackberry's server, branded O2, that I'm trying to conect to - although I'm not sure how it all works behind the scenes.

It worked fine until last Friday, but the O2 people I've spoken to seemed bemused that I was still using it. Nevertheless, they said it should work once the APN was re-sent. But it doesn't. 😞

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

MI5 — Thu, 21 Dec 2017 19:44:11 GMT

I'm surprised it was still working too, tbh.....

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Rory101 — Thu, 21 Dec 2017 21:45:18 GMT

I suspect Blackberry's side of it is working, but O2's interface to Blackberry isn't. Hence it's been fine until someone mucked about with our tarrif.

I just dug out an old 'phone (I've got 3 of 'em with various levels of screen failure) put my sim into it and tried to get O2's BIS webpage to recognise it but it says it's unable to detect the 'phone. https://o2mailuk.blackberry.com/

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

MI5 — Thu, 21 Dec 2017 21:47:12 GMT

Yeah, I suspect the servers are long gone now.

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Rory101 — Thu, 21 Dec 2017 22:19:48 GMT

I've done a bit of Googling and the only info I can find on BIS being discontinued is a forum post from May this year where Tesco sent out a text saying they were discontinuing BIS from June. That poster checked with other providers who all said they were continuing. Certainly several other providers I've checked still have their branded BIS registration sites up and running.

I've found I can't register my phone on O2's site, although it has the correct PIN already, so again I suspect some issue with the link between O2 and Blackberry.

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Marjo — Fri, 22 Dec 2017 14:58:35 GMT

Hi @Rory101! I remember my old BB Bold phone... Loved it! And the Curve ones too. I had a pink one. Still miss the keyboard. Sorry to hear about your connection issue. Let me check if I can find any info about this from O2!

Going to drop you a private message to get a few details, please check when you get a moment.

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Rory101 — Fri, 22 Dec 2017 15:23:24 GMT

Thanks Marjo - have replied to your PM.

I feel sure it's a really simple issue and it would be great to get it working again - I'm a bit lost without mobile email.

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Old_Crow — Tue, 05 Jun 2018 11:39:23 GMT

O2 need to do a behind-the-scenes tweak to get this particular phone to connect to the Blackberry server. My neighbour had the self same problem last week, and I advised her that she would need to get O2 to fix it. It eventually got sorted by someone on the O2 on-line help desk who knew all about it. (She had tried the telephone help-desk to no avail). Just be aware that because it's an old phone, you might have to be persistent to find someone at O2 who knows what to do...

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

EducatedDevice — Sun, 17 Jun 2018 08:04:17 GMT

Ring through to the gurus and ask if there is the 4G and wifi calling bolton for blackberry and/or smartphone.

This usually does sort the issue, When changing a tarrif it sets it back to the original which is none. As you said it was working before friday i assume this could be it and not the APN

best regards,

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

Cleoriff — Sun, 17 Jun 2018 08:18:28 GMT

No 4G /Wifi calling for Blackberry devices currently

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Here's a list of supported devices ...

Re: Blackberry Bold 9780 - can't connect to O2 BIS server

MI5 — Sun, 17 Jun 2018 21:33:09 GMT

I doubt O2 support any of the old BB devices now with a mainstream bolt on of any description.
Any such connections would require some one off back door jiggery pokery.