topic Sim in Other Devices

Sim

Anonymous — Thu, 14 Dec 2017 19:22:08 GMT

I have had my phone replaced by carphone warehouse because it was broken and accidentally left the sim inside and so it has been lost. I have recieved a new sim and would like to transfer my number from my original sim to this but in order to do this i need to enter a code online which is sent to my number. How can i get around this problem??

Re: Sim

MI5 — Thu, 14 Dec 2017 19:31:17 GMT

Call customer service from another phone or try live chat http://www.o2.co.uk/contactus

You can also do it in store if you have one nearby.

Re: Sim

Bambino — Thu, 14 Dec 2017 19:39:26 GMT

@Anonymous As @MI5 has said, either call Customer Service or alternatively you should be able to get a new sim in an O2 store. If you have one nearby, make sure you have your account details and sufficient identification with you.

Re: Sim

jonsie — Thu, 14 Dec 2017 19:40:19 GMT

If you reported it to customer service as lost they should have sent you a replacement sim with your own number already provisioned. Then it would have been a simple phone call to activate and remove the bar on your account.

Re: Sim

Marjo — Tue, 19 Dec 2017 16:33:48 GMT

Hi @Anonymous please do take a look at the advice above about the SIM and let us know if you have any further questions?