topic Re: Phone unlock code in Other Devices

Phone unlock code

Anonymous — Wed, 26 Apr 2017 07:46:03 GMT

This is the third time I have tried to obtain an unlock code for my phone! I really think I'm being giver the run-around!! How do I get an unlock code for my out-of-(pay monthly) contract phone?

Re: Phone unlock code

MI5 — Wed, 26 Apr 2017 07:51:41 GMT

All you need to know is here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Phone unlock code

Anonymous — Wed, 26 Apr 2017 08:00:34 GMT

Very many thanks for your response. I've just followed your link and submitted the unlock request. However, as I mentioned previously, O2 don't seem willing or able to oblige (with my 2 previous requests) as they text me each time saying they can't proceed with my request as they need to contact the phone's manufacturer!

Thanks all the same.

Re: Phone unlock code

MI5 — Wed, 26 Apr 2017 08:15:30 GMT

Where did the phone come from?

Re: Phone unlock code

gmarkj — Wed, 26 Apr 2017 09:36:18 GMT

As @MI5 said @Anonymous, where did the phone come from?
Some phones are supplied unlocked (if purchased from 3rd party, eg, Carphone Warehouse), meaning o2 cannot unlock them.
Have you tried another company sim in the phone to see if it works?

Re: Phone unlock code

Anonymous — Wed, 26 Apr 2017 10:18:02 GMT

I obtained the phone from an O2 shop. I just get asked for the unlock code when I insert a different network sim.

Re: Phone unlock code

MI5 — Wed, 26 Apr 2017 10:51:01 GMT

If the phone is the original one that came from O2 there is no reason why they can't give you the code - the only times problems usually occur is if the phone has been replaced under insurance or warranty at any time.

Re: Phone unlock code

Anonymous — Wed, 26 Apr 2017 10:58:14 GMT

Thanks again. The phone, purchased originally at an O2 shop, is still as received. No changes, substitutions or warranty repairs. I'm ready to throw in the towel on this one - and, sad to say, it only confirms (one of the reasons) why I'm moving from O2. I'm just going to have to buy a new phone!

Re: Phone unlock code

MI5 — Wed, 26 Apr 2017 11:02:15 GMT

Don't give up yet - raise a complaint first http://www.o2.co.uk/how-to-complain

Re: Phone unlock code

gmarkj — Wed, 26 Apr 2017 11:38:34 GMT

Have you also tried to get the code through the My o2 app? It may well be that the IMEI that customer services does not match the phone, but the correct details should be on the app.

Re: Phone unlock code

Anonymous — Thu, 27 Apr 2017 15:05:30 GMT

I've just been in O2 chat - where I was informed that my unlock request was declined previously (not that I was informed) because the 'adviser had submitted the incorrect model name with the IMEI number'. As I said to the lady, it doesn't paint a reassuring picture of O2's customer service.

Re: Phone unlock code

MI5 — Thu, 27 Apr 2017 15:10:21 GMT

Hopefully all sorted now then ?