topic Re: My O2 app not working Lumia 520 in Other Devices

My O2 app not working Lumia 520

Anonymous — Fri, 09 Sep 2016 09:11:02 GMT

I tried to access my app today but keep getting the message "Gone! Setup of account has changed. This mobile number is no longer part of this account." Tried restarting phone but still the same message.

I only have one mobile number and it shows when I sign in to O2 website.

What has gone wrong?

Re: My O2 app not working Lumia 520

jonsie — Fri, 09 Sep 2016 09:16:26 GMT

Try deleting and reboot and reinstall.

Re: My O2 app not working Lumia 520

MI5 — Fri, 09 Sep 2016 09:16:51 GMT

I have been getting error messages all morning too - I think the system is overloaded at the mo.

Re: My O2 app not working Lumia 520

jonsie — Fri, 09 Sep 2016 09:28:54 GMT

I'm getting this and no, I don't want to upgrade.....

Re: My O2 app not working Lumia 520

MI5 — Fri, 09 Sep 2016 09:32:13 GMT

^^^ That's the same as I'm getting

Re: My O2 app not working Lumia 520

jezza1234 — Fri, 09 Sep 2016 09:46:11 GMT

Getting the same thing. If you log into my O2 via the website its all gone a bit wierd there too. Me thinks there may be some issues on O2's side

Re: My O2 app not working Lumia 520

jonsie — Fri, 09 Sep 2016 09:54:57 GMT

Standard these days.. Hmm

Re: My O2 app not working Lumia 520

MI5 — Fri, 09 Sep 2016 09:55:37 GMT

To be expected.

Re: My O2 app not working Lumia 520

Toby — Fri, 09 Sep 2016 10:12:40 GMT

Hi guys,
It may be very busy on there at the moment, but I shall let the app team know so that they;re aware that some are having trouble. Do post if the situation changes for any of you please :).

Re: My O2 app not working Lumia 520

jonsie — Fri, 09 Sep 2016 10:17:53 GMT

No change here......

Re: My O2 app not working Lumia 520

Cleoriff — Fri, 09 Sep 2016 12:58:59 GMT

Just tried again via the app for a new poster (this was 13.40pm) Getting the same error message as shown by @jonsie ...Working ok on laptop though

Re: My O2 app not working Lumia 520

MI5 — Fri, 09 Sep 2016 13:16:45 GMT

App still broken for me too.

Re: My O2 app not working Lumia 520

jonsie — Fri, 09 Sep 2016 13:47:42 GMT

Working for me now 20.46pm here so 14.46 UK....

Re: My O2 app not working Lumia 520

Toby — Fri, 09 Sep 2016 13:52:45 GMT

Hi guys,

I'm reporting on the Lumia issues, what devices are you seeing the same thing on? Be quick please if you can, as I'm talking to the rest of the team now :).

Re: My O2 app not working Lumia 520

Cleoriff — Fri, 09 Sep 2016 13:55:45 GMT

@jonsie wrote:

Working for me now 20.46pm here so 14.46 UK....

Hang on....just working for me now...... it seemed to be all devices @Toby I have Note 4.

Re: My O2 app not working Lumia 520

jonsie — Fri, 09 Sep 2016 13:55:36 GMT

It's working Note 4 and TabPro, android.

Re: My O2 app not working Lumia 520

MI5 — Fri, 09 Sep 2016 14:00:03 GMT

Back to normal on my Z5 too

Re: My O2 app not working Lumia 520

Toby — Fri, 09 Sep 2016 14:22:33 GMT

Hi guys, sorry that you’re having some issues with My O2 . As you may have suspected, we’re experiencing a huge increase in website traffic today with people looking to get a new iPhone. As a result, we have temporarily limited the functionality of some services such as My O2 to help ease congestion.

We’re slowly bringing full services back so please do try again a little later unless its already becoming normal again as some of you have just said :).

Re: My O2 app not working Lumia 520

Cleoriff — Fri, 09 Sep 2016 14:38:01 GMT

So the iPhone 7 orders are to blame for the limited/no access to My O2 then @Toby?

Re: My O2 app not working Lumia 520

Anonymous — Fri, 09 Sep 2016 14:40:34 GMT

So nobody can access their info unless they are trying to get the iPhone?