topic Re: MS Lumia Repair in Other Devices

MS Lumia Repair

Anonymous — Thu, 16 Jun 2016 16:03:56 GMT

I've run out of kudos ... ... ...

I'm not one to 'take the back off things' ... it's beyond my capabilities

my phone currently in for repair at O2, via the town's shop

after conversation in the pub 2 days ago ... as my phone is just over 12 months into 24 months contract ... have been told I will have to pay for the repair ... = ... anxious ... just assumed it would be repaired free ... am waiting to get a phone call from O2 shop where I opted for it to be delivered, Stavros long time manager of O2 shop attended to me att ... I can't face going into or phoning on piddling courtesy phone the O2 shop for clarification

my phone is not an iphone but a Microsoft Lumia 640 LTE ... ... ... there is a thread on this phone with me as OP

Apologies if I've posted incorrectly on this thread

Re: MS Lumia Repair

MI5 — Thu, 16 Jun 2016 16:08:41 GMT

Jane. O2's repairers are always trying to do that to customers (many threads on here complaining about them).
Asl them why and what the damage is - why it isn't covered by warranty etc.
Really you should send it to Microsoft / Nokia to be repaired, so you can just ask O2 to return it to you and do that anyway.
They cannot charge you for doing nothing btw.

Re: MS Lumia Repair

Anonymous — Thu, 16 Jun 2016 16:08:52 GMT

ty as ever @MI5 ... with your encouragement & info ... well I'll tidy myself up & go into O2 shop ... Stavros said to expect a call from them today or yesterday even ... nothing yet btw

ty again MI5

Re: MS Lumia Repair

Anonymous — Thu, 16 Jun 2016 16:09:04 GMT

just a thought @MI5 I'd have to return the courtesy phone O2 have given me wouldn't I? ... ... ... then I'd have no phone at all ... ... ... have a boxed phone intended to use as a back-up landline but never got round to plugging it in let alone buying an adaptor for phone socket ... = ...Tech Novice Strikes Again

Re: MS Lumia Repair

Cleoriff — Thu, 16 Jun 2016 16:09:16 GMT

If honest Jane and knowing you always need a phone, you should seriously think of buying a cheap little sim free phone to keep as back up. I know what it's like to be without a phone when my S3 started playing up.

Easy enough to plug your landline in...but that restricts you to the house and is another bill to pay...

@Anonymous did a review recently about the Lumia 550. He reckons they can be bought for £40-£79 pounds

http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Microsoft-Lumia-550-Review/td-p/975669

(Apologies for off topic in this thread...but answering a question asked...)

Re: MS Lumia Repair

MI5 — Thu, 16 Jun 2016 16:09:29 GMT

If the o2 shop aren't deperate for the loan phone back they may let you keep it for another week or so whilst Nokia take a look at yours.
Have a word with your mate, Stavros, and see what he can do for you

Re: MS Lumia Repair

Anonymous — Thu, 16 Jun 2016 16:09:41 GMT

@MI5 if you think my posts above ^ ^ ^ need moving to my thread as OP on 'other devices' ie Microsoft Nokia Lumia 640 LTE then will you please move them ... ... ... I know I've gone off-topic but it was this original thread which made me respond like wot I have above

I have posted on your review @Anonymous & ty to @Cleoriff for pointing it out to me as a suitable phone to have as a back-up

chap in O2 shop says my phone is still at their repair centre who will let the shop know then they will let me know what the problem is & damage it will cause to my finances to put right

I can keep the Samsung old type of mobile as a courtesy phone for the time being

I've left it at that for the present ... if no response by Monday I shall be asking for my phone to be returned to me & then will send it to Microsoft / Nokia for them to have a look at

I still have the very long original receipt when I bought the phone from the O2 shop May last year

many thanks

Re: MS Lumia Repair

Cleoriff — Thu, 16 Jun 2016 16:53:30 GMT

Whatever the outcome with your 640 @Anonymous a back up device if bought cheaply enough would give you peace of mind. I know you need to be available on your mobile at all times. The one reviewed by @Lovemyphone is he same os and cheap enough I think. Entirely your choice tthough

Re: MS Lumia Repair

MI5 — Thu, 16 Jun 2016 17:49:20 GMT

Not really "cheap" though.
You just need an emergency £10 jobbie.

Re: MS Lumia Repair

Cleoriff — Thu, 16 Jun 2016 18:11:45 GMT

I was purely thinking about Jane being used to the Windows OS. Also she hasn't got on very well with the loan phone... Who knows how much the repair on her 640 will be? It may be a better option all round to go with a smartphone type if cheap enough.

However, the choice is limitless and probably dependant on the cost (if any) of the repair.....

Re: MS Lumia Repair

Anonymous — Mon, 20 Jun 2016 21:58:26 GMT

been into town O2 shop today ... & ... spoke to Irishman Joe, whom has helped me before & who I have confidence in = so important

he explained with the new MS / Nokia phones O2 sent them away to Sweden / Norway ... did he mean Finland? ... anyhow, he immediately got on the phone to the appropriate person who confirmed my phone is out of the country ... it should be back at the O2 shop withing a week, which is acceptable to me

so reliant upon my 1st Smartphone I have become

Re: MS Lumia Repair

Anonymous — Thu, 23 Jun 2016 20:32:02 GMT

after receiving text from O2 went into town shop to pick it up ... new phone ... no contacts / no calendar / no photos

was sent to Hungary

it's late in the day for my brain to comprehend things ... but can't understand why there is not calendar listed in apps

no wi-fi fan icon on top of phone either ... ... ... if someone will help me I'll sort it out tomorrow

thank you

Re: MS Lumia Repair

Cleoriff — Thu, 23 Jun 2016 20:34:33 GMT

So Jane just to check...you have had a new phone...not your old one repaired.?

For WiFi you just need to go into settings and turn it on...wait till it connects to yours at home...

Re: MS Lumia Repair

MI5 — Thu, 23 Jun 2016 20:37:37 GMT

Just enter your details when you turn phone on (windows ID etc) and it will ask you which backup you want to restore from.

Re: MS Lumia Repair

Anonymous — Sat, 25 Jun 2016 19:01:40 GMT

Hi @Cleoriff it is a new phone

& ty for the info re:WiFi

Hi @MI5 thanks for the info ... I will do what you say when I feel I can face actually doing it, if that makes sense

I'm not tech minded ... however much I consider myself a practical person

Wonder if I had have sent my phone myself to Microsoft / Lumia it would have come back repaired?

I know MI5 you have said I should have sent it to M / L

Re: MS Lumia Repair

MI5 — Sat, 25 Jun 2016 19:07:35 GMT

That all depends on the fault tbh, difficult to say without knowing.
Make sure it's all fully charged before you set it up....

Re: MS Lumia Repair

Cleoriff — Sat, 25 Jun 2016 19:35:04 GMT

And brilliant that you got a new phone out of them Jane. Well done..

Re: MS Lumia Repair

Anonymous — Sat, 25 Jun 2016 19:47:41 GMT

thanks again @MI5 & @Cleoriff

Re: MS Lumia Repair

Anonymous — Tue, 05 Jul 2016 19:47:05 GMT

Hello, I'm having great difficulty setting up my new phone

Re: Windows password is not in my paper address book, neither is my Wi-Fi password

to re-set them both I just keep going round & round in circles acheiving nothing but

If someone could help I'd be grateful

Re: MS Lumia Repair

MI5 — Tue, 05 Jul 2016 19:56:09 GMT

Your wifi password should be on your router either underneath or on a card.
Get that working first....