topic Re: Lumia 550 Windows 10 intermittently sends and receives text? in Other Devices

Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Thu, 14 Jan 2016 22:16:56 GMT

My Microsoft Lumia 550 windows 10 phone has since I got it 2 weeks ago does not send or receive texts. When it decides to stop sending messages in the settings under Network& Wireless, then in Mobile & Sim there is nothing no settings. The only thing at the top of the screen is web link Mobile & settings. Sometime if I switch the phone off and I can send txts and all the information in the screen under mobile and simm is there. I was told by a shop Guru that it could be the 4g setting so this was changed to 3g and it still happened. It is not as frequent, it may occur once every 3 days, sometimes I have to take the battery out. It's getting to the point where I be return the phone to the shop...any help would be appreciated.

Re: Lumia 550 Windows 10 intermittently sends and receives text?

MI5 — Thu, 14 Jan 2016 22:21:14 GMT

There are still quite a few bugs in Win10 so it could be connected with one of them or it could be a faulty sim card.
You can get a free sim swap by asking in any o2 shop to rule that in or out.

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Cleoriff — Thu, 14 Jan 2016 22:23:03 GMT

Not sure whether the settings are correct...you say you have checked them? I would be looking to return the phone if you can't get it working properly...even with the help of an 'O2 Guru'...

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Fri, 15 Jan 2016 08:23:17 GMT

Thanks, I've on with O2 via web chat the day I got the phone, went to see a guru on the 4th, then the shop where I bought it, been on the phone and I'm going to the shop this morning to either get new phone or sim...I just want it fixed. I can't afford to miss txts from my kids family. Thanks for your input.

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Fri, 15 Jan 2016 08:22:27 GMT

Settings have been checked and double checked when you can see the settings, these disappear when you can't send texts. The sim has been removed and cleaned. I'm going to the shop where I bought it this morning to either change the phone or get a new sim. I was told by a few people it may be the sim....lets see what happens. Thanks for you comment.

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Toby — Fri, 15 Jan 2016 10:11:56 GMT

Let us know how you get on @Anonymous!

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Fri, 15 Jan 2016 15:03:14 GMT

Hi Toby....Well they changed the sim and fortunately or unfortunately after switching the problem resurfaced for the staff to see, a bit of head scratching commenced, so it wasn't the sim. The guy checked all the settings, went on line and checked there, could find nothing. They ended up replacing the phone, I'm now at home waiting for the phone to install quite a big software update then I'll personalise the phone to my requirements. So hopefully that puts an end to the matter....:-)

Re: Lumia 550 Windows 10 intermittently sends and receives text?

MI5 — Fri, 15 Jan 2016 15:08:36 GMT

As you say, hopefully that sorts it for you....

Re: Lumia 550 Windows 10 intermittently sends and receives text?

jonsie — Fri, 15 Jan 2016 15:37:20 GMT

You should be ok now with a replacement phone and sim. Fingers crossed!

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Toby — Fri, 15 Jan 2016 15:43:52 GMT

I hope so @Anonymous! Do update us with how you get on.

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Curr946 — Fri, 15 Jan 2016 16:22:58 GMT

@MI5, I agree about the bugs in win10. However, what's odd is they are more prominent in the new hardware. For example. My 950 still randomly reboots every few days. But I really cant be bothered sending it back, because they would most likely reinstall the firmware and the os, both of which I've already done 😞

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Fri, 15 Jan 2016 16:33:52 GMT

Ive switched off auto update on my phone.

http://www.theregister.co.uk/2016/01/15/windows_10_mobile_goes_live/

Re: Lumia 550 Windows 10 intermittently sends and receives text?

jonsie — Fri, 15 Jan 2016 16:38:05 GMT

@Anonymous wrote:
Ive switched off auto update on my phone.

http://www.theregister.co.uk/2016/01/15/windows_10_mobile_goes_live/

Sounds like good practice reading through that link.

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Cleoriff — Fri, 15 Jan 2016 18:02:19 GMT

Hopefully @Anonymous the replacement phone does the trick..:smileywink:

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Sat, 16 Jan 2016 10:58:33 GMT

Hi Folks....sadly I spoke to soon, all was ok in the shop. When I got home the phone decided to do an operating software update, wifi, this took about 15 mins. Once this was done I decided to check mobile & sim setting all appeared ok. The in store I noticed it needed to update about 38 apps, calender, people, phone, messaging, most of the main operating apps on the phone, so I let it do this about 45 mins. Once this was complete I checked the mobile & sim settings....my heart was in my mouth....they were gone. I didn't ask the phone to restore any back ups, I even replaced the sd card, this was clean set up, sterile clean fresh, no contact with the previous phone or back up. I hadn't even downloaded any of the app I would normally have had on my phone....I was fuming. Anyway I traced all that I had done and decided to reset the phone to it factory settings. When the phone rebooted and after all the wheel/cogs had stopped turning I noted all that was happening with the startup, strangley this time the phone didn't do a software update, I again checked the store and there were only 32 updates this time. I downloaded these, one was messaging, phone, contacts and a few others I thought may be casing the problem. lo and behold once these where downloaded the mobile & sm data disappeared. I rebooted the phone and checked to see if the problem had gone, no it hadn't. I resett the phone again to it's factory settings, no software update this time 30 app updates this time, then once all was installed (apps) in store it stated that it had to do a further 4 updates relating to phone, messaging, people, settings, I allowed these to down load and update, rebooted the phone checked the mobile and sim setting bingo all working...so fingers crossed. As a few have said there is or must be a few glitches hopefully Microsoft will iron these out....

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Cleoriff — Sat, 16 Jan 2016 10:56:43 GMT

Wow @Anonymous I admire your persistence to keep trying and trying to get it sorted. As you say these are major 'glitches' with Win 10 which Microsoft should be resolving as a matter of priority. Fingers crossed it keeps stable and working fine now...:smileywink:

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Sat, 16 Jan 2016 12:16:45 GMT

Hi, is SMS delivery confirmation enabled in settings? i had the same issue when i enabled this. I had to turn the settings off and remove my sim, insert the sim and start the phone back up to get the issue sorted. I did not find a way to keep SMS delivery confirmation enabled and be able to send and recieve texts.

Re: Lumia 550 Windows 10 intermittently sends and receives text?

MI5 — Sat, 16 Jan 2016 14:02:58 GMT

As I suspected.... another bug 😞

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Sun, 17 Jan 2016 09:47:28 GMT

Thanks Cleoriff....I hate being palmed off when there is definitely a problem. So far so good settings still visible and able to send and receive txt messages. There's definitely something different about the new phone, faster, oh and doesn't switch itself on and off as the other one did, twice to be honest, minor things like displaying notifications on the lock screen for emails, fb, txt messages and calls, this didn't happen with the other phone even after it was looked at by various experts? Well long may it last, I report back in a weeks time or before that if I have any problems...

Re: Lumia 550 Windows 10 intermittently sends and receives text?

Anonymous — Sun, 17 Jan 2016 10:00:45 GMT

Hi Charliekrad....no it isn't now it had been by default in the the faulty phone. I remember when I had been on with 02 the evening I bought the phone the guy asked me to check these settings, remove the sim, clean it with a cloth insert again and restart the phone. I reckon there was other faults with the phone, when I was on with the guy from 02, nearing the end of out tethers my phon decided to to do a software update, this lasted for a good ½.hour. This may be a daft question, you may have already done this, have you reset your phone to factory setting? Good luck...