topic Re: nokia 520 problem in Other Devices

nokia 520 problem

joules — Tue, 22 Dec 2015 11:22:53 GMT

Hi two people just texted me on my nokia lumia 520 to say they have tried to phone me but cannot get through it says the other person has hung up, any idea what it could be please?

Joules

Re: nokia 520 problem

MI5 — Tue, 22 Dec 2015 11:24:56 GMT

Could any number of reasons.
Try restarting your phone, check for network issues http://status.o2.co.uk/ and check that you haven't got quiet time turned on in settings.

Re: nokia 520 problem

Curr946 — Tue, 22 Dec 2015 11:25:50 GMT

Poor signal area? Damaged phone / sim?

Try the sim in another phone and see how if the issue continues.

Re: nokia 520 problem

joules — Tue, 22 Dec 2015 11:27:27 GMT

Hi thank you, sorry what am I looking for in settings to find the quiet time?

Many thanks joules

Re: nokia 520 problem

PhoneChanger — Tue, 22 Dec 2015 11:28:43 GMT

Quiet times is a setting in Cortana's notebook where you can set times where you will not be disturbed, so people who call you don't get through (unless you have them added to your allowed list)

Re: nokia 520 problem

joules — Tue, 22 Dec 2015 11:28:49 GMT

I tried to phone from my landline and had the same message!

Re: nokia 520 problem

joules — Tue, 22 Dec 2015 11:29:40 GMT

if it is the sim then why would I be able to send and receive text messages? thanks

Re: nokia 520 problem

MI5 — Tue, 22 Dec 2015 11:31:01 GMT

Go to settings and scroll down to quiet times.
If on there will be a moon shape on the notification bar.

Re: nokia 520 problem

joules — Tue, 22 Dec 2015 11:31:23 GMT

sorry not heard of that so must not have it?! checked the reception link and it is okay!

Re: nokia 520 problem

MI5 — Tue, 22 Dec 2015 11:31:43 GMT

@joules wrote:
if it is the sim then why would I be able to send and receive text messages? thanks

More likely to be a network issue with calls in your area tbh.

Re: nokia 520 problem

MI5 — Tue, 22 Dec 2015 11:32:24 GMT

@joules wrote:
sorry not heard of that so must not have it?! checked the reception link and it is okay!

Do you know anyone else on o2 in your area?

Re: nokia 520 problem

joules — Tue, 22 Dec 2015 11:34:06 GMT

No definitely not got that. I remember this has happened before a few months ago, don't know what I did then but it must have righted itself!

Re: nokia 520 problem

MI5 — Tue, 22 Dec 2015 11:34:22 GMT

It could be a new fault that isn't showing yet.
Can you call out OK or not?
If you can call cs to report it.

Re: nokia 520 problem

MI5 — Tue, 22 Dec 2015 11:36:56 GMT

Here is your previous thread about the same issue - you had ringer volume turned off http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/problems-with-nokia-lumia-520/td-p/865438

Re: nokia 520 problem

gmarkj — Tue, 22 Dec 2015 11:38:35 GMT

quiet times is under settings>personalisation - its the 6th option (under sync settings and before driving mode).

Re: nokia 520 problem

joules — Tue, 22 Dec 2015 11:39:28 GMT

strange just asked my mum to phone me she is on o2, the call has come through okay! yet I cannot get through if I use my landline?

Re: nokia 520 problem

gmarkj — Tue, 22 Dec 2015 11:45:51 GMT

just noticed, right at the bottom of the menu is an option to block calls and texts from certain numbers.

it's called "call + SMS filter".

you are supposed to add numbers to the filter, but you might have switched it on by mistake (I've never noticed it before and it is "on", so maybe that is the default?).

also check something called "Notifications + Actions" as you can turn on/off notifications for apps in there.

Re: nokia 520 problem

joules — Tue, 22 Dec 2015 11:46:15 GMT

thanks but cannot find personalisation must not have it

Re: nokia 520 problem

joules — Tue, 22 Dec 2015 12:02:24 GMT

now its working turned it off a few times. the people trying to phone me were on O2 so that is strange.

Thanks to everyone, merry christmas

Re: nokia 520 problem

gmarkj — Tue, 22 Dec 2015 12:04:23 GMT

menu's might be different - i have a 640 at the minute - see below screen shot...