topic Re: Messages aren't sending nor am I reciving messages in Other Devices

Messages aren't sending nor am I reciving messages

Georgia97 — Wed, 19 Aug 2015 19:18:55 GMT

My messages aren't sending nor am I reciving messages, this has been happening for quite a while now and it happens up to 1-2 times a week or two but what I mean by not sending or reciving it just says sending and it will say it for hours and I won't recieve messages at the same time and then at 4:00am they send and I recieve the messages.
This is starting to get really annoying because I get important messages.
Thanks

Re: Messages aren't sending nor am I reciving messages

MI5 — Wed, 19 Aug 2015 19:32:00 GMT

You could try getting a new sim card but it's most likely a network issue.
Check your postcode here to see if any work or faults are reported http://status.o2.co.uk/
If not it's likely just congestion due to over capacity on the network.

Re: Messages aren't sending nor am I reciving messages

jonsie — Wed, 19 Aug 2015 19:32:14 GMT

A couple of things to check first.

Look for mast problems in your area : Service Status

Try cleaning the sim card and rebooting the phone which should reset the network settings.

Next step would be to replace the simcard at your local o2 store.

Re: Messages aren't sending nor am I reciving messages

MI5 — Wed, 19 Aug 2015 19:32:57 GMT

I will just add that texts aren't 100% reliable and there is no guarantee that any will be sent.
If it's important info a text should not be relied on alone.