topic Re: Insurance added without knowledge in Other Devices

Insurance added without knowledge

Anonymous — Sun, 14 Jun 2015 14:40:42 GMT

When I originally got the phone, I declined the £12.50 insurance but I see now that it's added as a bolt on.

How could this happen and has anyone else experienced this?

Re: Insurance added without knowledge

jonsie — Sun, 14 Jun 2015 14:48:25 GMT

It shouldn't happen. Did you sign without reading it?

Either way call customer service and cancel of you don't want it and ask for the premiums to be refunded.

http://www.o2.co.uk/how-to-complain

Re: Insurance added without knowledge

MI5 — Sun, 14 Jun 2015 14:49:47 GMT

Hopefully just a genuine mistake by someone.

Re: Insurance added without knowledge

Anonymous — Sun, 14 Jun 2015 14:50:02 GMT

Hi @Anonymous

It looks like it was added in error by back office, but not to worry. If you ring customer services they will put u trough to O2 insure to cancel it. If it's less than 14 days there are no charges. Hope this helps

Re: Insurance added without knowledge

perksie — Sun, 14 Jun 2015 14:51:14 GMT

Sounds like somebody goofed, as jonsie says they should cancel it for you.

Re: Insurance added without knowledge

Anonymous — Sun, 14 Jun 2015 14:56:56 GMT

What do you mean " if it's less than 14 days there should be no charges"? If I didn't want it in the first place and it was added in error there shouldn't be any charges at all

Re: Insurance added without knowledge

jonsie — Sun, 14 Jun 2015 14:59:30 GMT

@Anonymous wrote:
What do you mean " if it's less than 14 days there should be no charges"? If I didn't want it in the first place and it was added in error there shouldn't be any charges at all

Correct! Call them and ask for an explanation.

Re: Insurance added without knowledge

perksie — Sun, 14 Jun 2015 15:08:09 GMT

CS is open until 6pm today if you to call now.

Re: Insurance added without knowledge

MI5 — Sun, 14 Jun 2015 15:11:29 GMT

@perksie wrote:
CS is open until 6pm today if you to call now.

and quiet too we believe.

Re: Insurance added without knowledge

Anonymous — Sun, 14 Jun 2015 15:14:13 GMT

So did they offer you both insurances & you declined both? Must be a genuine mistake hopefully

Re: Insurance added without knowledge

jonsie — Sun, 14 Jun 2015 15:18:01 GMT

@MI5 wrote:
@perksie wrote:
CS is open until 6pm today if you to call now.
and quiet too we believe.

Very quiet methinks.....

Re: Insurance added without knowledge

Anonymous — Sun, 14 Jun 2015 15:28:34 GMT

@Anonymous wrote:
What do you mean " if it's less than 14 days there should be no charges"? If I didn't want it in the first place and it was added in error there shouldn't be any charges at all

It means it wont reflect on your bill. If it's over 14 days the charges need to be credited back by CS. You will see a debit then a credit.

Re: Insurance added without knowledge

Anonymous — Sun, 14 Jun 2015 15:39:11 GMT

Declined all insurance at the point of sale. Refresh contract device now settled

Not in the UK so will not be phoning today

Re: Insurance added without knowledge

Bambino — Sun, 14 Jun 2015 15:43:49 GMT

You can call for free from abroad on this number from your mobile: +44 3448090202

How long ago did you get the phone?

Re: Insurance added without knowledge

jonsie — Sun, 14 Jun 2015 15:49:15 GMT

I wonder how much commission the sales person gets for adding unwanted insurance. ...

Re: Insurance added without knowledge

MI5 — Sun, 14 Jun 2015 15:52:51 GMT

@jonsie wrote:
I wonder how much commission the sales person gets for adding unwanted insurance. ...

Good point

Re: Insurance added without knowledge

Anonymous — Sun, 14 Jun 2015 15:54:10 GMT

A couple of years ago. I think. Got 2 for daughters. Refresh. One device plan finished, insurance charge. Other device plan doesn't finish till November

Not sure if my EE phone will be able to use O2 overseas number.

Re: Insurance added without knowledge

jonsie — Sun, 14 Jun 2015 15:55:18 GMT

@Anonymous wrote:
A couple of years ago. I think. Got 2 for daughters. Refresh. One device plan finished, insurance charge. Other device plan doesn't finish till November

Not sure if my EE phone will be able to use O2 overseas number.

You will be able to use it but it won't be free...

Re: Insurance added without knowledge

Anonymous — Sun, 14 Jun 2015 16:00:10 GMT

Refuse to pay to sort something out that's not my **bleep** up (for once!)

Re: Insurance added without knowledge

Bambino — Sun, 14 Jun 2015 16:19:06 GMT

It's taken you 'a couple of years' to notice that you've been charged an extra £12.50 per month?