topic Re: BlackBerry Q10 in Other Devices

BlackBerry Q10

Anonymous — Tue, 14 Apr 2015 14:12:23 GMT

Hi,

I received 3 BlackBerry Q10 devices from repair, they are network locked. I requested a unlock code via the unlock form and via your hotline. The codes I was send are not working. Also our business account manager is not able to help. Can anyone help me to unlock these phones? I guess it is a general problem as it only affected phones which came back from repair.

I would like to send you the IMEI numers.

Kind regards,

Thomas

Re: BlackBerry Q10

MI5 — Tue, 14 Apr 2015 14:16:51 GMT

Sorry mate, but we are just customers here like yourself so we cannot unlock them for you.
Official process is described here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294 but as they are business accounts you should be pushing your account manager to help you.

Re: BlackBerry Q10

perksie — Tue, 14 Apr 2015 14:17:55 GMT

Unlock may not work unless they have been used for calls on the network.

Don't publish the IMEIs here as this is an open forum.

Re: BlackBerry Q10

Anonymous — Tue, 14 Apr 2015 14:29:35 GMT

Thank you.

I will try to make some phone calls before I try it again.

Kind regards,

Thomas