topic Re: In-App purchases Windows Phone? in Other Devices

In-App purchases Windows Phone?

Anonymous — Sun, 12 Apr 2015 14:11:44 GMT

Has anyone had issues with this? My daughter has been able to spend £26 on bloody gold bars and rubbish from games even though I have a pin set up to prevent this. The pin simply blocks purchasing paid apps but in app purchases are going through fine.

I contacted Microsoft about this who said yep the feature isn't working but they can't refund me as its billed automactically to my operator O2. They suggested contacting O2 which I did, who told me to turn the internet of and ask them to stop doing it I mean really! But thats O2 for you anyway, Useless.

Re: In-App purchases Windows Phone?

jonsie — Sun, 12 Apr 2015 14:30:25 GMT

Microsoft should be the ones who refund you. O2 are not charging you, merely passing on the charges by Microsoft.

Re: In-App purchases Windows Phone?

MI5 — Sun, 12 Apr 2015 14:30:44 GMT

If it's a charge to mobile fee you can ask for the feature to be turned off on the account.
Otherwise there's not much else o2 can do.....?

Re: In-App purchases Windows Phone?

perksie — Sun, 12 Apr 2015 14:37:50 GMT

O2 didn't bill you, the company your daughter purchased from did, not a good idea handing a Pay Monthly phone to a youngster who does not know what happens when it's used this way.

With Pay and Go this can't happen.

Re: In-App purchases Windows Phone?

Anonymous — Sun, 12 Apr 2015 14:41:34 GMT

It can't happen on Android or iPhone either.

Re: In-App purchases Windows Phone?

MI5 — Sun, 12 Apr 2015 14:43:25 GMT

Your issue is with Microsoft mate, not O2......

Re: In-App purchases Windows Phone?

Anonymous — Sun, 12 Apr 2015 14:51:21 GMT

I agree, I will go back to MS. In saying the O2's attittude didn't help either. "Oh ask them to stop doing it" Now why didn't I think of that? Silly old me.

Re: In-App purchases Windows Phone?

terminusaquo — Mon, 13 Apr 2015 16:51:28 GMT

There is IAP protection in Windows Phone and Microsoft was the first to implement it, in the Wallet settings there's a check box that reads "Use your Wallet PIN to protect your music, app and in-app purchases".

As others have stated though you need to speak to Microsoft for a refund.

Re: In-App purchases Windows Phone?

terminusaquo — Mon, 13 Apr 2015 18:32:36 GMT

@terminusaquo wrote:
There is IAP protection in Windows Phone and Microsoft was the first to implement it, in the Wallet settings there's a check box that reads "Use your Wallet PIN to protect your music, app and in-app purchases".

As others have stated though you need to speak to Microsoft for a refund.

I would also add that as well as that check box you could set up Kids Corner and only let your daughter have access to certain apps.

I agree that the response you got from O2 was extremely useless though.

Re: In-App purchases Windows Phone?

Anonymous — Thu, 16 Apr 2015 16:19:02 GMT

Right OK was onto MS again who escalated it. I got this reply

This is Salvatore from Microsoft Service Support.

I have received the answer from our senior team. It will be necessary to contact your mobile phone operator and ask them to refund you.

In order to avoid unwanted inapp purchases, it will be necessary to check the option "Use Wallet PIN to protect music, app, and in-app purchases" as indicated in the link below:

I spoke to O2 again and got this reply

I can see that the purchases had been made from your phone. But as the purchases were made from your phone it can't be refunded. Because the charges are valid.

So thats that then, Got the big middle finger.

Re: In-App purchases Windows Phone?

perksie — Thu, 16 Apr 2015 16:25:57 GMT

Well you got the answer, use the wallet protection to stop this happening again.

Sometime you have to accept responsibility yourself, an order was placed and the item delivered then it gets charged for, that's how it works.

Re: In-App purchases Windows Phone?

MI5 — Thu, 16 Apr 2015 16:24:52 GMT

I think that is pretty much as expected.
I know and understand it's a tough lesson but the charges were valid as far as both companies are concerned. As I said previously you can ask O2 to disable charge to mobile and MS have provided you with an option to block it on phone.
Good luck for the future and hope it doesn't happen again 😞

Re: In-App purchases Windows Phone?

jonsie — Thu, 16 Apr 2015 17:46:11 GMT

Get it switched off by all means, customer service will do that for you, but hopefully you have read the riot act to the nipper. Better yet delete any games on the phone.