topic Re: Can't get internet access, can anyone help? in Other Devices

Can't get internet access, can anyone help?

Anonymous — Wed, 18 Feb 2015 23:02:00 GMT

Can't get internet access, can anyone help?

Re: Can't get internet access, can anyone help?

Cleoriff — Wed, 18 Feb 2015 23:04:59 GMT

@Anonymous wrote:
Can't get internet access, can anyone help?

What phone are you using?

Re: Can't get internet access, can anyone help?

MI5 — Wed, 18 Feb 2015 23:05:49 GMT

Try sending a text to 2020 saying "active" or check your apn manually against those listed here http://www.geeksquad.co.uk/articles/o2-apn-settings
Also make sure you have mobile data enabled.

Re: Can't get internet access, can anyone help?

Anonymous — Wed, 18 Feb 2015 23:18:45 GMT

Thanks for the quick responses, I wasn't expecting that!

I have a Nokia Lumia 530. I have access from a Wifi connection at home but when I turn my router off I lose access. I do not have Wifi Sense On. My mobile + SIM settings say that my Data Connection is on. My roaming options are set at 'don't roam' and it is set to use mobile data when limited wifi connectivity.

I am new to smartphones and can't figure it out!

Re: Can't get internet access, can anyone help?

Anonymous — Wed, 18 Feb 2015 23:21:02 GMT

P.s I am pay as go and have credit. I cannot get internet access when not at home either.

Re: Can't get internet access, can anyone help?

jonsie — Wed, 18 Feb 2015 23:22:05 GMT

Some help here :

https://apn-uk.gishan.net/settings/815_2_o2_apn_settings_for_nokia_lumia_530.php

Re: Can't get internet access, can anyone help?

Anonymous — Wed, 18 Feb 2015 23:25:10 GMT

I have tried texting 2020 but reply says O2 had problems dealing with request for settings and call a number which I have called but is no longer in use. Customer services is shut. I can try tomorrow but thought I would give you guys a try.

Re: Can't get internet access, can anyone help?

Cleoriff — Wed, 18 Feb 2015 23:28:23 GMT

@jonsie wrote:
Some help here :
https://apn-uk.gishan.net/settings/815_2_o2_apn_settings_for_nokia_lumia_530.php

Just about to post the same @jonsie .... (Google was my friend)

Re: Can't get internet access, can anyone help?

Anonymous — Wed, 18 Feb 2015 23:44:27 GMT

I am sorry MI5 but I have tried your link and the first thing it tells me to do is to go to the Menu and then to Configurations and I can't work out how to do this!!!

Re: Can't get internet access, can anyone help?

Anonymous — Wed, 18 Feb 2015 23:58:08 GMT

Jonsie and Klioriff - I have tried your recommended site. I literally put the 'password' in for the password, I hope that's correct?!!! I am going to turn my router off now and see if it works. I will let you know.......

Re: Can't get internet access, can anyone help?

Anonymous — Wed, 18 Feb 2015 23:59:03 GMT

Sorry Clioriff!

Re: Can't get internet access, can anyone help?

viridis — Thu, 19 Feb 2015 00:07:37 GMT

None of the advice given will work if your router is on as wifi connection will bypass any mobile data setting, working or otherwise.

Re: Can't get internet access, can anyone help?

Anonymous — Thu, 19 Feb 2015 00:28:40 GMT

Yes it was when my router was off I wasn't getting internet access but MANY THANKS to Jonsie and Clioriff, the problem seems to be solved!!!!!

Thank you so much xxxxxxxx

Re: Can't get internet access, can anyone help?

Anonymous — Thu, 19 Feb 2015 00:29:13 GMT

Oh and thank you to everyone else that replied too x x x

Re: Can't get internet access, can anyone help?

jonsie — Thu, 19 Feb 2015 00:51:21 GMT

Happy you got it sorted

Re: Can't get internet access, can anyone help?

Cleoriff — Thu, 19 Feb 2015 07:50:12 GMT

@Anonymous wrote:
Yes it was when my router was off I wasn't getting internet access but MANY THANKS to Jonsie and Clioriff, the problem seems to be solved!!!!!

Thank you so much xxxxxxxx

Good to hear its now working...oh and @Anonymous ...its Cleoriff.. (but I knew who you meant)...

Re: Can't get internet access, can anyone help?

Poppysmum — Thu, 19 Feb 2015 11:46:51 GMT

@Cleoriff wrote:
@Anonymous wrote:
Yes it was when my router was off I wasn't getting internet access but MANY THANKS to Jonsie and Clioriff, the problem seems to be solved!!!!!

Thank you so much xxxxxxxx
Good to hear its now working...oh and @Anonymous ...its Cleoriff.. (but I knew who you meant)...

I am reading the threads and this one set me off smiling

Re: Can't get internet access, can anyone help?

Anonymous — Fri, 20 Feb 2015 00:11:06 GMT

I can't get it right can I Kliurif????? lol X

Re: Can't get internet access, can anyone help?

jonsie — Fri, 20 Feb 2015 00:14:14 GMT

@Anonymous wrote:
I can't get it right can I Kliurif????? lol X

Better than some names she answers to......

Re: Can't get internet access, can anyone help?

Cleoriff — Fri, 20 Feb 2015 00:15:34 GMT

@Anonymous wrote:
I can't get it right can I Kliurif????? lol X

I will put up with it...Someone called me Clearoff the other day (or perhaps that's what they meant ) Incidentally the name was taken from two of my cats ...Cleo and RiffRaff