topic Re: Santander Online Banking in Other Devices

Santander Online Banking

Anonymous — Fri, 02 Jan 2015 21:57:08 GMT

Hi,

Is anyone else experiencing issues accessing Santander Online banking on Windows Phone?

When I try to access this by visiting santander.co.uk, I click Log on and it says "We're having trouble displaying this page". This happens on a Lumia 1520 and 635 on several different WiFi connections as well as on 3G/4G. It works fine when I try on an iPhone or Android.

I've tried clearing the cache on both Windows Phones and have tried four browsers.

Anyone any ideas?!

Thanks

Re: Santander Online Banking

Anonymous — Fri, 02 Jan 2015 22:02:32 GMT

Does the app say it works on a windows phone operating system ?

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 22:05:08 GMT

@Anonymous wrote:
Does the app say it works on a windows phone operating system ?

The op isn't using an app.

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 22:07:49 GMT

It sounds to me like a compatibility issue with IE.
Are there any other browsers you can download to try or have you tried them all??

Re: Santander Online Banking

Cleoriff — Fri, 02 Jan 2015 22:09:51 GMT

Not sure whether this will be a case of the banks site being down post Xmas and New Year?

I say this because I have a 2nd account with HSBC and that was down all of today.

My Spanish bank (not Santander) was unavailable today for online services.:smileysad:

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 22:11:54 GMT

Their website gives this info for help:
Technical problems
Call the Mobile Banking Helpdesk on 0845 600 4388, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

Link: http://www.santander.co.uk/uk/help-support/mobile-banking

Re: Santander Online Banking

Anonymous — Fri, 02 Jan 2015 22:12:41 GMT

Sorry Op.

However I just checked on the Lumia 520 and it navigated to the site ok using the built in browser.

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 22:17:26 GMT

@Anonymous wrote:
Sorry Op.

However I just checked on the Lumia 520 and it navigated to the site ok using the built in browser.

Is that the log in page?

Re: Santander Online Banking

Anonymous — Fri, 02 Jan 2015 22:22:25 GMT

That's the front start page.

This is the next one which is the login

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 22:22:10 GMT

It tells me my cookies are disabled which is untrue so I suspect site issues......

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 22:23:41 GMT

The actual log in page is an https site:
https://retail.santander.co.uk/LOGSUK_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LOGON&dse_processorState=initial&redirect=S

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 22:47:06 GMT

@MI5 wrote:
The actual log in page is an https site:
https://retail.santander.co.uk/LOGSUK_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LOGON&dse_processorState=initial&redirect=S

and just to confirm I can log in OK to this site on my AtivS, which doesn't help the OP but it means it's not a WP problem in general so it must be something specific to the phone(s).

What apps have you got in common on both phones, particularly any AV or gateway apps etc.....?

Re: Santander Online Banking

Anonymous — Fri, 02 Jan 2015 23:02:56 GMT

I don't have any AV installed on either phone and no shared apps. One is my personal phone and the other my work phone. My work phone has zero apps installed apart from what comes preinstalled.

On my personal phone I've tried the inbuilt browser, UC browser, opera, browser by eyacker and Maxthon.

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 23:05:11 GMT

Is it just the page that you log in from or is it after you have entered your log in details?

Re: Santander Online Banking

Cleoriff — Fri, 02 Jan 2015 23:23:54 GMT

@MI5 wrote:
Is it just the page that you log in from or is it after you have entered your log in details?

I think this is exactly the issue. My bank allowed me to the home page. The issue occurs when I entered my log in details...then I get an error message

Re: Santander Online Banking

Anonymous — Fri, 02 Jan 2015 23:33:07 GMT

I get to their homepage and click log on, then I get the error. So I don't even get the opportunity to enter my login details. Very strange that I get the same error on two phones.

I first noticed it approx. 2 weeks ago but just thought it was my phone until I tried on my work phone too.

Re: Santander Online Banking

MI5 — Fri, 02 Jan 2015 23:37:32 GMT

Ah, strange - I can get the log in page fine but I don't have an account to go any further.

Re: Santander Online Banking

gemz4the1 — Sat, 03 Jan 2015 09:52:39 GMT

It may just be that the bank are updating their systems.

Access to my bank cannot be guarenteed after 10pm and before 4am.

I hope you now have access @Anonymous

Re: Santander Online Banking

Anonymous — Sat, 03 Jan 2015 10:37:05 GMT

I still don't have access. It's not due to them performing maintenance or updating their systems. I've had this issue for weeks with two of my Windows Phones.

However, it works perfectly fine on iPhone and Android. I've nuked the cache on both, tried multiple browsers and Wifi connections as well as 3G and 4G but I still can't access the login page. I have no idea what's going on but fast becoming really frustrated.

Re: Santander Online Banking

gemz4the1 — Sat, 03 Jan 2015 10:58:09 GMT

Hmmmm that is strange.

I haven't got a Windows phone but I can access the Santander Online Banking site on my Windows computer. As I was logging in, something popped up saying that I need to update Adobe but apart from that it worked fine.