topic Re: Public wifi in Other Devices

Public wifi

PaterAnt — Tue, 25 Nov 2014 20:19:44 GMT

Neither my Lumia 820 or my 930 will allow me to connect to public wifi hotspots, such as hotels, because although it shows as "connecting" it doesn't open a web page to let me put in login details. I also cannot connect to O2 hotspots such as McDonald's. Any ideas as to what I am doing wrong?

Re: Public wifi

MI5 — Tue, 25 Nov 2014 19:46:27 GMT

If you are on 8.1 the wifi connection page should open the log in page for you.
If on 8.0 you will have to open your browser and then open a new tab.

Re: Public wifi

Anonymous — Tue, 25 Nov 2014 20:00:22 GMT

You could also try forgetting the network in your wifi settings and try again.

Re: Public wifi

PaterAnt — Tue, 25 Nov 2014 20:23:11 GMT

Thanks guys. Tried all of that, but with no success. Both phones on 8.1. The main problem is that the login page won't automatically open.

Re: Public wifi

viridis — Tue, 25 Nov 2014 20:35:53 GMT

Does it not redirect if you enter a Web address?

Try disabling mobile data when you do it as it may have some setting which kicks back to mobile data if network unauthorised.

Re: Public wifi

PaterAnt — Tue, 25 Nov 2014 20:39:34 GMT

No, nothing happens except the wifi setting page sits there "connecting". The 820 is payg and data is switched off.

Re: Public wifi

MI5 — Tue, 25 Nov 2014 20:42:40 GMT

Sorry I've never had to troubleshoot mine as it just opens a log in page automatically when I select the open wifi network.
I'm just wondering if you have to change anything in your security settings or advanced wifi settings?

Re: Public wifi

PaterAnt — Tue, 25 Nov 2014 20:46:26 GMT

No, not changed anything on either phone.

Re: Public wifi

Anonymous — Tue, 25 Nov 2014 20:48:00 GMT

Possibly pop into an O2 shop to see if an onsite Guru can assist.

Re: Public wifi

PaterAnt — Tue, 25 Nov 2014 20:49:04 GMT

OK thanks.

Re: Public wifi

PaterAnt — Wed, 03 Dec 2014 18:07:26 GMT

None of the above worked...

Re: Public wifi

MI5 — Wed, 03 Dec 2014 18:13:49 GMT

As a last resort, try CS to see if they can reset anything for you, but tbh, I'm out of ideas now......
http://www.o2.co.uk/contactus

Re: Public wifi

viridis — Wed, 03 Dec 2014 18:33:47 GMT

Have you tried going on blank webpage, connect, then once it says connecting, go back to blank webpage and hit refresh?

Re: Public wifi

PaterAnt — Wed, 03 Dec 2014 18:40:04 GMT

Thanks viridis. I don't think I have tried that. I will let you know when I get the chance.

Obviously not that "green" then?

Re: Public wifi

MI5 — Wed, 03 Dec 2014 18:46:02 GMT

@viridis wrote:
Have you tried going on blank webpage, connect, then once it says connecting, go back to blank webpage and hit refresh?

You might have to do this whilst standing on one leg though

Re: Public wifi

Cleoriff — Wed, 03 Dec 2014 18:55:59 GMT

@PaterAnt wrote:
Thanks viridis. I don't think I have tried that. I will let you know when I get the chance.
Obviously not that "green" then?

No...getting quite the little clever clogs nowadays