topic Re: Phone keeps losing signal overnight in Other Devices

Phone keeps losing signal overnight

Anonymous — Wed, 22 Oct 2014 17:00:14 GMT

Have to restart my phone every morning to get the signal back. I'm using a Nokia 1020, only started happening after the 4G network appeared on my phone a few months ago.

Help!

Re: Phone keeps losing signal overnight

MI5 — Wed, 22 Oct 2014 17:05:45 GMT

First off get a sim swap (in store or from ordering from CS), if that doesn't work you'd have to suspect the phone or network issues.

Re: Phone keeps losing signal overnight

Anonymous — Wed, 22 Oct 2014 17:18:27 GMT

Hi,

Are you able to insert your current sim in another 4g compatible phone as a process of elimination?

Re: Phone keeps losing signal overnight

Anonymous — Wed, 22 Oct 2014 20:29:34 GMT

In the settings menu, have a look for / inside " Mobile+Sim " & then go to " Sim Settings "

What is your highest connection speed currently set to, is it 3G or 4G?

If it's 4G then try selecting 3G as a test & then see if the phone looses signal over night.

Re: Phone keeps losing signal overnight

Anonymous — Wed, 22 Oct 2014 21:45:52 GMT

OK it was on 4G, so changed to to 3G. Will let you know how it goes...

Re: Phone keeps losing signal overnight

Anonymous — Thu, 23 Oct 2014 06:07:56 GMT

He very best of luck.

I hope this resolves so you can get back to fully enjoying your phone and Network Services.

Re: Phone keeps losing signal overnight

jonsie — Thu, 23 Oct 2014 07:24:13 GMT

Looking forward to your update:smileyhappy:

Re: Phone keeps losing signal overnight

MI5 — Thu, 23 Oct 2014 09:15:14 GMT

Any news from this morning?

Re: Phone keeps losing signal overnight

Anonymous — Thu, 23 Oct 2014 11:47:49 GMT

Hasn't lost signal yet. Early days though...

Re: Phone keeps losing signal overnight

Anonymous — Thu, 23 Oct 2014 11:53:57 GMT

Positive thoughts. 😄

Re: Phone keeps losing signal overnight

jonsie — Thu, 23 Oct 2014 12:15:17 GMT

@Anonymous wrote:
Hasn't lost signal yet. Early days though...

It's a start....:smileywink:

Re: Phone keeps losing signal overnight

MI5 — Thu, 23 Oct 2014 12:22:33 GMT

Was it doing it every night before of just some nights?

Re: Phone keeps losing signal overnight

Anonymous — Thu, 23 Oct 2014 16:14:26 GMT

I'd be tempted to try a new sim card next & put the phone setting back to 4G.

Re: Phone keeps losing signal overnight

Anonymous — Tue, 28 Oct 2014 14:49:20 GMT

Okay. Lasted for 4 days on 3G, so I've just been into the O2 shop and changed the SIM.

On 4G on the new SIM, fingers crossed and see if it's fixed...

Re: Phone keeps losing signal overnight

Anonymous — Tue, 28 Oct 2014 15:09:40 GMT

You deserve some luck.

Fingers crossed.

Re: Phone keeps losing signal overnight

MI5 — Tue, 28 Oct 2014 16:26:17 GMT

Fingers crossed

Re: Phone keeps losing signal overnight

Anonymous — Thu, 30 Oct 2014 12:13:45 GMT

3 days on the new SIM and no signal loss.

I'm calling it fixed!

Thanks for your help everyone.

Re: Phone keeps losing signal overnight

MI5 — Thu, 30 Oct 2014 12:19:53 GMT

Good to hear

Re: Phone keeps losing signal overnight

jonsie — Thu, 30 Oct 2014 14:43:55 GMT

Thanks for updating

Re: Phone keeps losing signal overnight

Anonymous — Fri, 31 Oct 2014 05:57:42 GMT

Hi NickCharnock

Thank you for the update and that's great.

I bet your now relieved you can get back to enjoying your phone and a more stable service.

Take care. 😄