topic Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade in Other Devices

Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

xma1e_ — Fri, 15 Aug 2014 06:53:22 GMT

I upgraded my Lumia 1020 to WP8.1 on Friday 8th August at the start of the O2 roll-out, since then the phone has frozen 3 times. Twice have been at night when charging on the wireless charger, fortunatly I have woken up on time otherwise I would have missed work (use the phone as an alarm clock)! All it will respond to is a soft reset via the POWER/VOL DWN key combination.

I am not 100% sure if it is the WP8.1 because I have only had this refurbished phone a week before the update due to O2 Repairs losing my original Lumia 1020 when sent to them for audio problems. My original phone rarely locked up in the 10 months I had it.

Has anyone else experienced freezing since the update?

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

MI5 — Fri, 15 Aug 2014 06:56:25 GMT

General advice after an update is to do a full factory reset, if issues are seen.
Instructions here but make sure you have everything backed up first http://www.hard-reset.com/nokia-lumia-1020-hard-reset.html

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

Anonymous — Fri, 15 Aug 2014 07:03:42 GMT

Hi @xma1e_

Seems you are not alone with the update.

Similar issues in this thread http://forums.wpcentral.com/windows-phone-8-1-preview-developers/277018-phone-freezes-overheats-after-updating-windows-phone-8-1-a.html

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

xma1e_ — Fri, 15 Aug 2014 09:12:32 GMT

I think I may just do that now it's becoming a regular thing. Thanks

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

Anonymous — Fri, 15 Aug 2014 09:13:32 GMT

Let us know if it helps

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

xma1e_ — Sun, 31 Aug 2014 21:42:51 GMT

Don't know why this was marked as "solved" before checking!

Cam back to say the problem had been fixed but obviously a waste of time!!!!

Thanks to those that did help.

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

MI5 — Sun, 31 Aug 2014 21:46:35 GMT

The forum moderators go around marking the solutions after a period of time to assist others searching for similar answers.....
It's nothing that we can influence in any way, but glad you're sorted out

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

Anonymous — Sun, 31 Aug 2014 21:56:42 GMT

Good to hear your issue is resolved.

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

jonsie — Sun, 31 Aug 2014 22:16:12 GMT

Was it the factory reset that helped or did you find another solution?

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

xma1e_ — Sun, 07 Sep 2014 10:25:55 GMT

Unfortunatley the Factory Reset HAS NOT ressolved the issue. I reset the phone 2 weeks ago and had my first lockup this morning.

The rfactory reset seems to have helped decrease the number of lock-up considerable, but the problem is still there.

I always charge overnight using the wireless charger. I really can't rely on this phone!

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

jonsie — Sun, 07 Sep 2014 10:28:10 GMT

Your next option will have to be sending the phone for warranty repair. Personally I would deal with Nokia directly rather than O2. Sorry you are still having issues.

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

Anonymous — Sun, 07 Sep 2014 10:32:09 GMT

Some Carphone Warehouses have Nokia Care Centres in them.

http://www.nokia.com/gb-en/support/care-point/

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

MI5 — Sun, 07 Sep 2014 13:27:22 GMT

Unfortunately it does now appear that a repair may be required.

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

xma1e_ — Sun, 07 Sep 2014 14:08:23 GMT

So people are having to send their phone back to Nokia or O2?

The phone I have is a refurbished phone from O2, they lost my original phone when it went back for an unrelated problem.

Within a week of recieving the replacement, the 8.1 update was rolled out which makes it difficult for me to 100% say it is hardward or software, I have no history with this unit, unlike my previous one.

Who else has had to send their 1020 back due to freezing?

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

Anonymous — Sun, 07 Sep 2014 14:47:24 GMT

the same problem. sent it back to o2 they gave me new phone, no help the same problem again. going to send it back AGAIN tomorrow, also battery problems with this phone, am thinking to get a compleetly diffrent one

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

Anonymous — Sun, 07 Sep 2014 14:50:32 GMT

I wouldn't blame you guys actually losing confidence in the model.

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

MI5 — Sun, 07 Sep 2014 15:29:36 GMT

I wondering if it's a bug in 8.1.....?

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

xma1e_ — Mon, 27 Oct 2014 15:33:57 GMT

Yes, I've had the handset replaced and still have the same problem.

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

jonsie — Mon, 27 Oct 2014 15:37:01 GMT

Sounds like a bug then....:smileysad:

Re: Nokia Lumia 1020 Random Freezing since WP8.1 upgrade

xma1e_ — Mon, 27 Oct 2014 15:46:30 GMT

Yes my original problem was the replacement handset arrived just as the upgrade was pushed out so I had no track record witht he phone, it it had been my original phone I would have known it was the update.

Now the replacement has been replaced, I am 100% sure the software is at fault.

I'm just a little surprised not many people are reporting it here?