topic Re: Lumia 1520 Signal Issues in Other Devices

Lumia 1520 Signal Issues

Anonymous — Wed, 20 Aug 2014 16:58:44 GMT

Hi,

For the past few weeks i've been experiencing an exceptionally frustrating problem.

EVERY day when i leave work and come home, my signal is gone. It never comes back so i cannot make phonecalls or send SMS.

I need to restart my phone to fix this.

Apart from this, i experience no other signal related issues. It doesn't happen in the morning when i leave, only at night when i come home. Could this be some sort of signalling issue in my area? Is it not receiving it properly?

Any advice?

Re: Lumia 1520 Signal Issues

Bambino — Wed, 20 Aug 2014 17:02:01 GMT

Many posts concerning signal issues and congestion. Just scroll down the page. Seems to be very common these days.

Re: Lumia 1520 Signal Issues

Anonymous — Wed, 20 Aug 2014 17:02:47 GMT

http://status.o2.co.uk

Madt congestion is playing a big part right now

Check the service status for any issues

Re: Lumia 1520 Signal Issues

MI5 — Wed, 20 Aug 2014 17:04:37 GMT

If your local to home mast is running on reduced power this is a possible scenario - You could just try toggling Airplane mode on/off rather than rebooting phone as it will be quicker until the mast is fixed.

Re: Lumia 1520 Signal Issues

Anonymous — Wed, 20 Aug 2014 17:04:49 GMT

Check here too

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: Lumia 1520 Signal Issues

Anonymous — Wed, 20 Aug 2014 17:55:52 GMT

No issues in my area from what those links show.

Surely if this was a load or congestion issue, i wouldn't get the issue once, reboot my phone and never see it again? (until the next day of course) That doesn't sound right.

Re: Lumia 1520 Signal Issues

Bambino — Wed, 20 Aug 2014 17:49:00 GMT

You could try swapping your sim, or try your current sim in a different phone to see if that makes any difference.

Re: Lumia 1520 Signal Issues

MI5 — Wed, 20 Aug 2014 17:50:00 GMT

@Anonymous wrote:
No issues in my area from what those links show.

Surely if this was a load or congestion issue, i wouldn't get the issue once, reboot my phone and never see it again? That doesn't sound right.

No you wouldn't hence my reduced power suggestion - Once latched on you're OK but it's not got enough power to automatically activate on changeover from the previous mast used.

Re: Lumia 1520 Signal Issues

Anonymous — Wed, 20 Aug 2014 17:57:09 GMT

That makes sense. What would be the best route to contact o2 if it was reduced power? Is this something they would entertain from one user, or would they need a cluster of users in the same area reporting issues?

Re: Lumia 1520 Signal Issues

Bambino — Wed, 20 Aug 2014 17:59:38 GMT

No harm in making an individual complaint, but the more users complaining about a specific issue, the better.

Re: Lumia 1520 Signal Issues

MI5 — Wed, 20 Aug 2014 18:16:17 GMT

You can report issues through the My Network app, but I'd have to check if it was available for WP or not....?

Re: Lumia 1520 Signal Issues

Anonymous — Wed, 27 Aug 2014 15:14:21 GMT

Hi @Anonymous are you still having signal issues? or is it working fine now?

Re: Lumia 1520 Signal Issues

Anonymous — Wed, 27 Aug 2014 16:57:33 GMT

Hi,

Since I reported this I haven't experienced further problems with the signal dropping which is great.

Hopefully it was just a temp issue.

Thanks

Re: Lumia 1520 Signal Issues

MI5 — Wed, 27 Aug 2014 17:09:20 GMT

Coincidentally I have had a similar issue since last Friday but it was OK today - I knew nothing had changed on the phone so it had to be a mast issue.