topic Re: Roaming in Spain in Other Devices

Roaming in Spain

Anonymous — Mon, 28 Jul 2014 05:14:30 GMT

Hi! First post and I'm here in desperation! Arrived in Spain yesterday morning with my LG Nexus 4 and I have had zero connection since. I'm on WiFi at the villa now, but that's it. I've ticked the roaming box in settings, I have had a roaming bolt on since 2012 which I assume is still active...switched on and off, tried airplane mode...What now??

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 05:31:23 GMT

Hi @Anonymous and Welcome to the a forum,

Turn the phone off, remove the sim and clean it , remove the battery (handset dependant) replace them and turn the phone back on.

Are you able to check if the Spanish Network is not having issues themselves ?

You may need to contact O2 Customer Services to have your account looked at or use the Online Live Chat facility.

All forms of contact numbers and online Live chat are here : http://www.o2.co.uk/contactus

Help link ref travel https://www.o2.co.uk/shop/international/using-phone-in-europe

O2 Travel App : http://www.o2.co.uk/apps/travel

As a last resort if your phone is unlocked to all networks you could use a Local Sim Card until you get home to have some form of connection away from WiFi

Let us know how you get on.

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 05:49:19 GMT

Thanks, I'll try the sim cleaning. Hubs is on o2 and no issues, so its not the network..

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 06:18:36 GMT

You're Welcome.

Re: Roaming in Spain

Cleoriff — Mon, 28 Jul 2014 06:24:50 GMT

Hi @Anonymous

I am in Spain as well and my S3 is working fine. No mast problems at all (In fact a better signal than in UK..)

I just turn my phone on at the airport and it automatically finds the best network. Movistar in my case

Once I had a problem and had to do a manual search for a different network.

The only other thing I thought of...did you inform O2 Customer Services that you were flying abroad?

My daughter who is with me, had to do that before she left the UK.

Hers is a new phone, new contract and the first time she has been abroad...

Re: Roaming in Spain

jonsie — Mon, 28 Jul 2014 06:26:40 GMT

If you have network selection on Auto, go into the settings and try to select a network manually. You should be able tp select Moviestar or Orange.

settings >> more networks >> mobile networks >> network operators

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 09:05:59 GMT

I have Nexus 4 and 5 and I am in Spain a lot.The nexus phones do have problems with Spanish networks.I use a digimobil sim in both phones to get internet.Works out to 10 Euro's for 1GB of data.Do not put a Lebara sim in a Nexus phone.You will not get internet.It is miles cheaper to use a Spanish sim

Re: Roaming in Spain

Cleoriff — Mon, 28 Jul 2014 09:17:44 GMT

I agree it is cheaper to use a Spanish sim......if the phone is unlocked. Only problem is..all the contacts will be on the old sim...which is a bit of a pain.

I actually have two phones ..One has a Spanish sim in with all my contacts already transferred before I come to Spain.

However as I don't seem to have any problem with my S3 I rarely use my spanish sim phone. All my contacts are in the UK...so it would work out more expensive

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 09:46:37 GMT

Good to know about pricing.

@Cleoriff many now keep contacts in their phone memory or both. So accessing contacts hopefully shouldn't be an issue. Or you can copy the contacts from the sim to the phone.

And backup to gmail for easy access.

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 09:46:51 GMT

It would be best to use a local sim for data but I would imagine calling the uk would be expensive on that sim just like calling Spain is expensive on O2

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 09:48:24 GMT

I agree @Anonymous

I only suggested this as an avenue just invade the op for some reason cannot get this resolved via O2 so at least they have a connection away from wifi and also won't have any big bills to come home to.

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 09:51:30 GMT

I agree it's a good idea. Hopefully they will get it sorted with O2

Re: Roaming in Spain

Cleoriff — Mon, 28 Jul 2014 10:05:40 GMT

And of course my comments were made purely because I travel to Spain every 6-8 weeks and know what works best for me...

With O2 travel being so cheap it isnt worth using a Spanish sim to ring or text friends in the UK...

However as the OP cant get a signal on the Nexus it may be a completely different issue here..

Edit..and as I mentioned earlier, she may not have had her phone provisioned by CS for travel abroad (as happened to my daughter)

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 10:06:34 GMT

The 50p and then 60 mins talking does seem very cheap and I'm sure it helps a lot of people out such as yourself cleoriff

Re: Roaming in Spain

Cleoriff — Mon, 28 Jul 2014 10:11:18 GMT

@Anonymous wrote:
The 50p and then 60 mins talking does seem very cheap and I'm sure it helps a lot of people out such as yourself cleoriff

Quite surprised at how low my bill is now Damien. I even have WiFi installed in my apartment...

Whoops...me bad...back on topic

Re: Roaming in Spain

Anonymous — Mon, 28 Jul 2014 11:14:38 GMT

So I've heard