https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/647093#M42270 <P>info: O2 : Stephen is having technical problems and can't chat. Hold on while we put you through to someone else.<BR />info: You're through to 'O2 - Nitesh'<BR />Maciej Kasprzak: any news for me?<BR />O2 - Nitesh: I'm sorry you got disconnected.<BR />Maciej Kasprzak: really?<BR />O2 - Nitesh: I'll help you further.<BR />Maciej Kasprzak: great<BR />Maciej Kasprzak: so what is the answer?<BR />O2 - Nitesh: Please allow me couple of minutes while I read the above chat.<BR />Maciej Kasprzak: ok<BR />Maciej Kasprzak: and?<BR />O2 - Nitesh: Thanks for your patience.<BR />O2 - Nitesh: I've checked the account notes and see that our advisor has already processed the refund request for you.<BR />O2 - Nitesh: It will be completed on a priority.<BR />O2 - Nitesh: It was submitted today so you'll get the money within 72 hours as promised.<BR />Maciej Kasprzak: I have been told that twice and still have no money<BR />Maciej Kasprzak: can you please send me a confirmation email?<BR />O2 - Nitesh: You can take this chat transcript as a confirmation to this.<BR />O2 - Nitesh: On the top of the chat box you've the option to transfer this chat directly to your email address. You just need to click on envelope sign and enter your e-mail.<BR />Maciej Kasprzak: I just have an option to close chat<BR />O2 - Nitesh: According to the account notes your refund request was processed successfully by the advisor on call.<BR />Maciej Kasprzak: yes but I have been told that twice and I should get the refund by last Wednesday<BR />O2 - Nitesh: There is envelope sign on the top pf the chat box.<BR />O2 - Nitesh: Let me explain you.<BR />Maciej Kasprzak: done<BR />Maciej Kasprzak: so 72 hrs?<BR />O2 - Nitesh: The refund was credited on the account already but now it is processed to transfer the amount directly to your bank account.<BR />O2 - Nitesh: That's correct.<BR />Maciej Kasprzak: thats great<BR />Maciej Kasprzak: thank you for your help<BR />Maciej Kasprzak: have a nice day<BR />O2 - Nitesh: You're welcome Maciej<BR />O2 - Nitesh: You too<BR />Maciej Kasprzak: so I do not need to wait foe a final bill?<BR />O2 - Nitesh: You don't need to wait for the final bill for the refund and yes your final bill will be generated within 14 days of the contract disconnection date,<BR />Maciej Kasprzak: thanks<BR />Maciej Kasprzak: bye<BR />O2 - Nitesh: You're welcome<BR />O2 - Nitesh: It was nice chatting with you and take care.<BR />O2 - Nitesh: Bye bye<BR />Close chat<BR />info: at 14:58:26<BR /><BR />O2 : Jiten: Hello, it's O2 : Jiten here. What can I do for you?<BR />Maciej Kasprzak: I still waiting for my refund can you confirm when payment will be with me.<BR />O2 : Jiten: No worries I will check this for you.<BR />Maciej Kasprzak: thanks<BR />O2 : Jiten: Please help me with the mobile number.<BR />Maciej Kasprzak: my account number is : 10144XXXX.<BR />O2 : Jiten: Please can you tell me the last two character of the answer to your security question?<BR />Maciej Kasprzak: XXX<BR />O2 : Jiten: That's perfect.<BR />O2 : Jiten: Please give me a minute while I check this for you.<BR />Maciej Kasprzak: ok<BR />O2 : Jiten: Thank you for waiting.<BR />O2 : Jiten: As I have checked that we have successfully released the refund to your bank's account.<BR />Maciej Kasprzak: thank you for you help.<BR />O2 : Jiten: However, It will be reflected on your bank's account within 5 working days.<BR />O2 : Jiten: Welcome:)<BR />O2 : Jiten: Is there anything else I can help you with?<BR />Maciej Kasprzak: so when you have released the refund to my bank ?<BR />O2 : Jiten: We have done it yesterday.<BR />O2 : Jiten: This is the maximum time scale.<BR />Maciej Kasprzak: thanks<BR />O2 : Jiten: It can be done before the time scale as well.<BR />O2 : Jiten: Welcome.<BR />O2 : Jiten: Is there anything else I can help you with?<BR />Maciej Kasprzak: ok. Bye bye<BR />O2 : Jiten: You're most welcome.<BR />O2 : Jiten: Have a nice day:)<BR />O2 : Jiten: Goodbye and take care.<BR /><BR /><BR />Welcome to O2. Someone will be with you soon.<BR />info: at 14:58:27<BR />You're through to 'O2 : Kanhaiya'<BR />O2 : Kanhaiya: at 14:58:31<BR />Hello, it's O2 : Kanhaiya here. What can I do for you?<BR />Maciej Kasprzak: at 14:59:08<BR />Hi, I still waiting for my refund can you confirm when payment will be with me.<BR />O2 : Kanhaiya: at 14:59:13<BR />I'll look into this for you.<BR />O2 : Kanhaiya: at 14:59:21<BR />Can you please help me with your full name and mobile number?<BR />Maciej Kasprzak: at 14:59:36<BR />Maciej Kasprzak<BR />Maciej Kasprzak: at 14:59:58<BR />account number : 101442XXXX<BR />O2 : Kanhaiya: at 15:00:12<BR />Thanks.<BR />O2 : Kanhaiya: at 15:00:12<BR />Please can you tell me the 3rd &amp; 5th character of your security answer?<BR />Maciej Kasprzak: at 15:01:03<BR />XX<BR />O2 : Kanhaiya: at 15:01:23<BR />That's perfect:)<BR />O2 : Kanhaiya: at 15:02:26<BR />I've checked the details and found that you have received the refund of L10.18 in your bill already.<BR />O2 : Kanhaiya: at 15:03:05<BR />This credit was added in your last bill and hence your bill amount was reduced.<BR />Maciej Kasprzak: at 15:04:09<BR />I have been charged for 6 months so I should get around 88 pounds not 10 pounds and thats what I have been told when I spoke to O2 last time<BR />O2 : Kanhaiya: at 15:04:08<BR />I'm sorry.<BR />O2 : Kanhaiya: at 15:04:23<BR />Let me check that for you now.<BR />Maciej Kasprzak: at 15:04:28<BR />My bill never was reduce<BR />O2 : Kanhaiya: at 15:05:23<BR />Yes. Please allow me a moment. I'll definitely sort this out for you now.<BR />O2 : Kanhaiya: at 15:06:39<BR />Thanks for your patience.<BR />O2 : Kanhaiya: at 15:07:39<BR />I've checked the details and found that your credit has been transferred to your bank account on 26/03/2014.<BR />O2 : Kanhaiya: at 15:07:39<BR />I request you to please check your latest bank statement and you'll see the credit there in the bank statement.<BR />O2 : Kanhaiya: at 15:08:18<BR />Your final bill has been generated with all the adjustments and the refund has been credited back to your bank account straight away.<BR />Maciej Kasprzak: at 15:09:02<BR />when I have never recived the last bill or the money and I spoke to you last week<BR />O2 : Kanhaiya: at 15:10:33<BR />You have received the credit in your bank account on 26/03/2014.<BR />O2 : Kanhaiya: at 15:10:33<BR />I'll request you to please check the bank statement once or call your bank once.<BR />O2 : Kanhaiya: at 15:11:02<BR />The reference number for the refund is&nbsp;&nbsp;&nbsp; 30060267<BR />Maciej Kasprzak: at 15:11:39<BR />how much was inssued and when<BR />O2 : Kanhaiya: at 15:11:58<BR />It was issued on 26/03/2014 and the amount was of L65.97<BR />Maciej Kasprzak: at 15:13:27<BR />I have NOT recive them yet.<BR />O2 : Kanhaiya: at 15:13:41<BR />Okay. I'll make the request again for you.<BR />O2 : Kanhaiya: at 15:13:47<BR />Please allow me a moment.<BR />O2 : Kanhaiya: at 15:14:38<BR />Thanks for your patience.<BR />O2 : Kanhaiya: at 15:14:51<BR />I've made the notes on your account for the refund to be processed.<BR />O2 : Kanhaiya: at 15:15:31<BR />I request you to please download your bank statement tomorrow as it's Monday (first working days of the week) and you'll get it there.<BR />Maciej Kasprzak: at 15:15:58<BR />I hope so<BR />O2 : Kanhaiya: at 15:16:04<BR />Please be assured for that.<BR />Maciej Kasprzak: at 15:16:11<BR />thank you very much for your help<BR />O2 : Kanhaiya: at 15:16:11<BR />You'll definitely get it there.<BR />Maciej Kasprzak: at 15:16:20<BR />have a great day<BR />O2 : Kanhaiya: at 15:16:22<BR />I've made the perfect arrangements for you.<BR />O2 : Kanhaiya: at 15:17:02<BR />You just download the bank statement tomorrow and you'll see a credit of L65.97 there straight away in the bank.<BR />O2 : Kanhaiya: at 15:17:30<BR />Cheers:)<BR />O2 : Kanhaiya: at 15:17:30<BR />Is there anything else I can help you with?<BR />Maciej Kasprzak: at 15:17:40<BR />no thank you<BR />O2 : Kanhaiya: at 15:17:55<BR />You're welcome:)<BR />O2 : Kanhaiya: at 15:17:55<BR />I'm happy that I was able to help you today<BR />O2 : Kanhaiya: at 15:17:55<BR />Have a nice day ahead:)<BR />info: at 15:17:59<BR />O2 has ended this chat session.<BR />system: at 15:18:03<BR />Chat already ended<BR /><BR /><BR /></P> Sun, 06 Apr 2014 15:37:56 GMT Anonymous 2014-04-06T15:37:56Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642707#M42155 <P>o2 (Mobile Contract) took about £85 from my account after the contract has been finished!!! Absolute Rubbish Customer Service. I STILL WAITING 14 DAYS FOR MY MONEY BACK !!! I had to speak to FIVE people ! RUBBISH SERVICE AND SUPPORT !</P> Wed, 26 Mar 2014 21:01:09 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642707#M42155 Anonymous 2014-03-26T21:01:09Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642711#M42156 Hello and welcome to the Community. We are all customers here.<BR /><BR />When you decided to end your contract did you call o2 on 202 to give notice?<BR /><BR />Your contract, after the (usual) 2 year period doesn't end, your tariff will continue on a month by month basis on the same terms.<BR /><BR /> Wed, 26 Mar 2014 21:07:58 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642711#M42156 Anonymous 2014-03-26T21:07:58Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642713#M42157 That's unfortunate. CS are usually very good at rectifying their faults. Wed, 26 Mar 2014 21:09:05 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642713#M42157 MI5 2014-03-26T21:09:05Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642717#M42158 <P>My contract has been finished last year 07/2013 !!!</P> Wed, 26 Mar 2014 21:12:15 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642717#M42158 Anonymous 2014-03-26T21:12:15Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642721#M42159 So when did you ask CS to cancel the contract and when did o2 actually cancel it?<BR /><BR />I am trying to ascertain if you thought the contract was cancelled on one date but o2 continued to charge you line rental for a period after?<BR /><BR />Or did you cancel your contract before the 2 years were up? Wed, 26 Mar 2014 21:15:07 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642721#M42159 Anonymous 2014-03-26T21:15:07Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642723#M42160 I'm guessing you didn't cancel it though? Wed, 26 Mar 2014 21:16:42 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642723#M42160 MI5 2014-03-26T21:16:42Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642725#M42161 <P>&nbsp;I had to speak to Customer Service three times they says it is O2 FAULT but I still waiting for my money back..</P> Wed, 26 Mar 2014 21:18:00 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642725#M42161 Anonymous 2014-03-26T21:18:00Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642727#M42162 <P>At what point did you notice they were still taking payments?</P> Wed, 26 Mar 2014 21:18:37 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642727#M42162 jonsie 2014-03-26T21:18:37Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642729#M42163 Well it's 14 working days usually so when did they agree to refund you? Wed, 26 Mar 2014 21:22:57 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642729#M42163 MI5 2014-03-26T21:22:57Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642731#M42164 Mac406<BR /><BR />Please can you help us to help you. Please could you provide more detail I.e. answer the questions raised so we can understand your frustrations.<BR /><BR />As we are customers here we don't have access to your account so in order to help you we need more info please. Wed, 26 Mar 2014 21:23:47 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642731#M42164 Anonymous 2014-03-26T21:23:47Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642733#M42165 <P>Yes, they agree to refund my money in 72Hours.</P> Wed, 26 Mar 2014 21:24:30 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642733#M42165 Anonymous 2014-03-26T21:24:30Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642735#M42166 Ok When did o2 tell you they were going to refund you in 72 hours please? Wed, 26 Mar 2014 21:26:46 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642735#M42166 Anonymous 2014-03-26T21:26:46Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642737#M42167 <P>As MI5 says, a refund normally takes 14 working days unless they have agreed to a special payment?</P> Wed, 26 Mar 2014 21:28:44 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642737#M42167 jonsie 2014-03-26T21:28:44Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642739#M42168 <P>14 days ago.</P> Wed, 26 Mar 2014 21:28:50 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642739#M42168 Anonymous 2014-03-26T21:28:50Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642741#M42169 <P>they promised me get my money back in 72 hours.</P> Wed, 26 Mar 2014 21:30:19 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642741#M42169 Anonymous 2014-03-26T21:30:19Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642743#M42170 Refunds normally take 14 days.<BR /><BR />If you want clarification then I would advise you contact customer services on 202 from an o2 mobile or 0844 809 0202 Wed, 26 Mar 2014 21:31:11 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642743#M42170 Anonymous 2014-03-26T21:31:11Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642745#M42171 Just a thought but you haven't changed your bank account since last July have you?<BR /><BR />If you have then payment may have gone back to that account? ?? Just a thought Wed, 26 Mar 2014 21:32:33 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642745#M42171 Anonymous 2014-03-26T21:32:33Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642747#M42172 <P>I contacted customer service three times ( every three/four days ) and I still waiting for refund.</P> Wed, 26 Mar 2014 21:33:26 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642747#M42172 Anonymous 2014-03-26T21:33:26Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642751#M42173 <P>I have still same account number/bank.</P> Wed, 26 Mar 2014 21:36:24 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642751#M42173 Anonymous 2014-03-26T21:36:24Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642755#M42174 <P><SPAN><SPAN>This</SPAN> <SPAN>is very strange</SPAN> <SPAN>and sad</SPAN> <SPAN>as</SPAN> <SPAN>o2</SPAN> <SPAN>treats customers<BR /></SPAN></SPAN></P> Wed, 26 Mar 2014 21:41:42 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642755#M42174 Anonymous 2014-03-26T21:41:42Z