https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642765#M42176 Top be honest if your contract ended in July last year I would have to ask why you didn't ask for it back then? ??<BR /><BR />Given that 14 working days is the norm and it has been 14 days then assuming the money is back with you in the next day or two then o2 have done what they would normally do.<BR /><BR />I think you have to take some responsibility having left it 8 months plus to sort out.<BR /><BR />Please call CS on the numbers given and ask them to confirm when payment will be with you.<BR /><BR />Please let us know how you get on. Thank you Wed, 26 Mar 2014 21:51:58 GMT Anonymous 2014-03-26T21:51:58Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642707#M42155 <P>o2 (Mobile Contract) took about £85 from my account after the contract has been finished!!! Absolute Rubbish Customer Service. I STILL WAITING 14 DAYS FOR MY MONEY BACK !!! I had to speak to FIVE people ! RUBBISH SERVICE AND SUPPORT !</P> Wed, 26 Mar 2014 21:01:09 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642707#M42155 Anonymous 2014-03-26T21:01:09Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642711#M42156 Hello and welcome to the Community. We are all customers here.<BR /><BR />When you decided to end your contract did you call o2 on 202 to give notice?<BR /><BR />Your contract, after the (usual) 2 year period doesn't end, your tariff will continue on a month by month basis on the same terms.<BR /><BR /> Wed, 26 Mar 2014 21:07:58 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642711#M42156 Anonymous 2014-03-26T21:07:58Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642713#M42157 That's unfortunate. CS are usually very good at rectifying their faults. Wed, 26 Mar 2014 21:09:05 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642713#M42157 MI5 2014-03-26T21:09:05Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642717#M42158 <P>My contract has been finished last year 07/2013 !!!</P> Wed, 26 Mar 2014 21:12:15 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642717#M42158 Anonymous 2014-03-26T21:12:15Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642721#M42159 So when did you ask CS to cancel the contract and when did o2 actually cancel it?<BR /><BR />I am trying to ascertain if you thought the contract was cancelled on one date but o2 continued to charge you line rental for a period after?<BR /><BR />Or did you cancel your contract before the 2 years were up? Wed, 26 Mar 2014 21:15:07 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642721#M42159 Anonymous 2014-03-26T21:15:07Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642723#M42160 I'm guessing you didn't cancel it though? Wed, 26 Mar 2014 21:16:42 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642723#M42160 MI5 2014-03-26T21:16:42Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642725#M42161 <P>&nbsp;I had to speak to Customer Service three times they says it is O2 FAULT but I still waiting for my money back..</P> Wed, 26 Mar 2014 21:18:00 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642725#M42161 Anonymous 2014-03-26T21:18:00Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642727#M42162 <P>At what point did you notice they were still taking payments?</P> Wed, 26 Mar 2014 21:18:37 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642727#M42162 jonsie 2014-03-26T21:18:37Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642729#M42163 Well it's 14 working days usually so when did they agree to refund you? Wed, 26 Mar 2014 21:22:57 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642729#M42163 MI5 2014-03-26T21:22:57Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642731#M42164 Mac406<BR /><BR />Please can you help us to help you. Please could you provide more detail I.e. answer the questions raised so we can understand your frustrations.<BR /><BR />As we are customers here we don't have access to your account so in order to help you we need more info please. Wed, 26 Mar 2014 21:23:47 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642731#M42164 Anonymous 2014-03-26T21:23:47Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642733#M42165 <P>Yes, they agree to refund my money in 72Hours.</P> Wed, 26 Mar 2014 21:24:30 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642733#M42165 Anonymous 2014-03-26T21:24:30Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642735#M42166 Ok When did o2 tell you they were going to refund you in 72 hours please? Wed, 26 Mar 2014 21:26:46 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642735#M42166 Anonymous 2014-03-26T21:26:46Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642737#M42167 <P>As MI5 says, a refund normally takes 14 working days unless they have agreed to a special payment?</P> Wed, 26 Mar 2014 21:28:44 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642737#M42167 jonsie 2014-03-26T21:28:44Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642739#M42168 <P>14 days ago.</P> Wed, 26 Mar 2014 21:28:50 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642739#M42168 Anonymous 2014-03-26T21:28:50Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642741#M42169 <P>they promised me get my money back in 72 hours.</P> Wed, 26 Mar 2014 21:30:19 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642741#M42169 Anonymous 2014-03-26T21:30:19Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642743#M42170 Refunds normally take 14 days.<BR /><BR />If you want clarification then I would advise you contact customer services on 202 from an o2 mobile or 0844 809 0202 Wed, 26 Mar 2014 21:31:11 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642743#M42170 Anonymous 2014-03-26T21:31:11Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642745#M42171 Just a thought but you haven't changed your bank account since last July have you?<BR /><BR />If you have then payment may have gone back to that account? ?? Just a thought Wed, 26 Mar 2014 21:32:33 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642745#M42171 Anonymous 2014-03-26T21:32:33Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642747#M42172 <P>I contacted customer service three times ( every three/four days ) and I still waiting for refund.</P> Wed, 26 Mar 2014 21:33:26 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642747#M42172 Anonymous 2014-03-26T21:33:26Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642751#M42173 <P>I have still same account number/bank.</P> Wed, 26 Mar 2014 21:36:24 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642751#M42173 Anonymous 2014-03-26T21:36:24Z https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642755#M42174 <P><SPAN><SPAN>This</SPAN> <SPAN>is very strange</SPAN> <SPAN>and sad</SPAN> <SPAN>as</SPAN> <SPAN>o2</SPAN> <SPAN>treats customers<BR /></SPAN></SPAN></P> Wed, 26 Mar 2014 21:41:42 GMT https://community.o2.co.uk/t5/Other-Devices/o2-Won-t-give-me-my-money-back/m-p/642755#M42174 Anonymous 2014-03-26T21:41:42Z