topic Re: The puk code not working in Other Devices

The puk code not working

Anonymous — Fri, 21 Mar 2014 03:44:49 GMT

I am travl to Taiwan vsit my family , my family get another sim card for me can use it , but it's seems phone get block , i try the puk code form 02 , all not working , I am use Nokia lumia 610 , now any sim card can't use in my phone , I don't know how to sort the problmes , the grua tell me is the headset have problmes need retrun for check ............but I am in other country !!!! my phone everything is working only can't phone and text so should be the puk problems isn't ?

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 06:37:13 GMT

Hi @Anonymous

The PUK Code is to unblock your sim card if you inputted your pin code too many times. This code does not unblock your phone to use another Networks sim card.

PUK O2 Help Link : http://www.o2.co.uk/puk/

You need to request the unlock to all networks to via https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

This is a free service to Contract Customers and £15 to PAYG Customers {T&C Apply}.

The unfortunate thing is that you typically need to be in the Uk to use the code O2 will e mail you to complete the unlock process.

A help thread : http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Credits to MI5.

You will either need to use WiFi while your there and turn Mobile data off in your phones settings, or see if you can get the phone unlocked from a shop in the country your in. {At your own risk}

If your going to continue to use your phone with your o2 Sim card in it then make sure your aware of the roaming costs.

Calling back to UK	£1.20
Receiving a Call	£0.85
Calling In Country	£1.20
Calling In Zone	£1.79
Calling Out of zone	£1.79
Sending a Text	£0.40

Link : http://travelabroad.o2-uktech.com/coverage.php/

Link : http://international.o2.co.uk/internationaltariffs/travelling_abroad

If you have left your O2 Voicemail turned on then this can lead to roaming charges too.

Think about downloading TuGo which will use your Minutes/Texts from your allowance which is only available to Contract Customers at this time.

http://www.o2.co.uk/apps/tu-go

Re: The puk code not working

MI5 — Fri, 21 Mar 2014 08:27:02 GMT

I am going to guess that you have entered the (incorrect) PUK into the phone whilst it was asking for a network code. If you have entered this many times you will have locked the phone out completely which is why NO SIM will now work at all.
Only Nokia can rescue this phone for you now.

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 15:53:49 GMT

My dad got the other sim card in Taiwan after he put the pin code then is the
PUK Code the time he don't know what is it so he asking the shop help him , then I online chat with 02 then they gave me the puk code and also email the code to me , none is working , so i bring my phone to the nokia shop in Taiwan , they said they sould work with puk code , don't know what happen they cant help me with that becaue i bought in the uk ( i bought form 02) so I should asking them to check the phone , they can't do it !!((and why go to the nokia shop is the 02 online chat tell me that !!!!!!))

And I am stay here 5 weeks I still pay my bill but I got the no working phone!!!!!

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 15:57:27 GMT

Possibly online live chat has got a little muddled up with what you wanted.

If it's as mi5 states your pretty much stuck until you return to the uk and visit a Nokia care point.

😞

Re: The puk code not working

MI5 — Fri, 21 Mar 2014 16:19:56 GMT

The phone was working fine on O2 until you messed with it so it's not O2's problem.
You need an unlock code if you want to use a different sim card (NOT a PUK) and you can only unlock when in the UK so there is nothing you can do until you get home and you will no doubt need a new sim card too to use on O2 when back home - an O2 shop can sort this out for you easily.

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 16:24:14 GMT

so i go to asking grua again ....this time is better answer , they will send me a new sim card.....yes that's good , but I am in TAiwan !!!!and still 5 weeks to go !!! only I can do is asked them send my bill adrress then asked my UK family send to Taiwan to me ......also he tole me if i want put the other contry sim card after i get the new 02 sim card i need "new one " is meant my dad right now already bought one i cant use .....and also need asking puk again ..........and I really don't know I will try it again or just leave it I don't want block again......

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 16:27:39 GMT

so even I get the new 02 sim card , I still can't use other country sim card?? it's can't unlock when I in Taiwan?

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 16:29:15 GMT

How long are you abroad for ?

By the time you have tried to sort this you may be on your way back home.

You can't get the phone unlocked until you return.

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 16:30:43 GMT

No you need to be in the uk.

Their is lots of advice in the earlier replies in your thread.

Re: The puk code not working

MI5 — Fri, 21 Mar 2014 16:33:01 GMT

When you get home you need to follow the instructions and fill out the form found on this link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=17424
You can only do this in the UK. Forget using your phone now for the next 5 weeks as it cannot be fixed until you get home.

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 16:35:38 GMT

Thread has come full circle.

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 16:53:07 GMT

WHY no one tell me that before I go ????? I still need stay in Taiwan 5 weeks !!!Thanks everyone really help me !!!!now I understand all !!!

Re: The puk code not working

MI5 — Fri, 21 Mar 2014 16:55:20 GMT

@Anonymous wrote:
WHY no one tell me that before I go ????? I still need stay in Taiwan 5 weeks !!!Thanks everyone really help me !!!!now I understand all !!!

You should have come here first

Just come back if you need any more help.

Re: The puk code not working

Anonymous — Fri, 21 Mar 2014 17:11:08 GMT

You're very welcome @Anonymous

Try to enjoy your time away.