topic Re: Phantom voicemail notification in Other Devices

Phantom voicemail notification

Anonymous — Fri, 14 Feb 2014 09:03:10 GMT

Hi,

My Blackberry Z10 has developed an odd issue in the last couple of days. It keeps reporting 'New voicemail message waiting' (an actual voicemail notification, rather than the usual SMS that O2 send for new voicemails)

The issue is - there isn't actually any new voicemail there, nor has there been for around a week. I've tried as hard as I can to get rid of the notification, but it won't go away. So far, I've tried the following:

- Calling from another phone, leaving a voicemail then deleting it from my Z10. No effect.

- Complete factory reset of the Z10. The notification came through again on first reboot onto clean phone.

- Tried marking 'all read' in Blackberry Hub. The voicemail notification still shows as unread.

- Disabling and re-enabling voicemail service by calling 1760 / 1750. No effect.

My OS version is 10.2.1.537 and the model number of the phone is STL100-2

The fact that I did a factory reset and the notification still came through leads me to believe that there's an issue at O2's end.

Any suggestions?

Re: Phantom voicemail notification

Anonymous — Fri, 14 Feb 2014 09:05:54 GMT

Hi.

Have you spoken to 02 CS.

I'm hopeful another user of your phone will Come along and give some pointers.

Re: Phantom voicemail notification

MI5 — Fri, 14 Feb 2014 09:09:10 GMT

I would normally suggest you turn off/on VM but as you've tried that I guess you will need VM resetting on your account. A call to CS should easily sort this out.

Re: Phantom voicemail notification

Anonymous — Fri, 14 Feb 2014 12:18:28 GMT

@Anonymous wrote:
Hi,

My Blackberry Z10 has developed an odd issue in the last couple of days. It keeps reporting 'New voicemail message waiting' (an actual voicemail notification, rather than the usual SMS that O2 send for new voicemails)

The issue is - there isn't actually any new voicemail there, nor has there been for around a week. I've tried as hard as I can to get rid of the notification, but it won't go away. So far, I've tried the following:

- Calling from another phone, leaving a voicemail then deleting it from my Z10. No effect.

- Complete factory reset of the Z10. The notification came through again on first reboot onto clean phone.

- Tried marking 'all read' in Blackberry Hub. The voicemail notification still shows as unread.

- Disabling and re-enabling voicemail service by calling 1760 / 1750. No effect.

My OS version is 10.2.1.537 and the model number of the phone is STL100-2

The fact that I did a factory reset and the notification still came through leads me to believe that there's an issue at O2's end.

Any suggestions?

I'm 99% certain that you're right...this is a problem at O2's end, and as suggested above you will need to contact O2 Customer Services.

I think I can recall having this issue on my Bold 9900 in the past and the voicemail notification would come through whenever I installed a new OS onto it but it would clear itself after checking my voicemail. Never had the issue on my Z10 though.

You don't have any saved messages in your voicemail do you?

Re: Phantom voicemail notification

Anonymous — Mon, 17 Feb 2014 09:24:48 GMT

After lots of being passed around different departments in O2 CS, it seems that there is a fault with my SIM. I'm having a new one sent to me and we'll see if that fixes it...

Re: Phantom voicemail notification

Anonymous — Mon, 17 Feb 2014 09:25:52 GMT

Hope that resolves the issue.

Please update your thread once it's received and tested out.

Re: Phantom voicemail notification

jonsie — Mon, 17 Feb 2014 09:38:11 GMT

I honestly can't see this being a sim problem.
To me it is a system fault and at the O2 end.

I really hope this solves the problem for you. Let us know how you get on.

Re: Phantom voicemail notification

Anonymous — Tue, 18 Feb 2014 18:56:48 GMT

The new SIM arrived today. I didn't have much hope that it would do anything but I tried it anyway.

Bizarrely, it's fixed the issue. I now no longer have a voicemail notification showing. I've never heard of this happening and it being a SIM fault before, but you learn something new every day...

Re: Phantom voicemail notification

MI5 — Tue, 18 Feb 2014 18:57:56 GMT

That's one to remember.... Never heard it before

Re: Phantom voicemail notification

Anonymous — Mon, 03 Nov 2014 10:21:41 GMT

Having the same problem with my Galaxy iii mini ever since i installed the TuGo app i have know removed this App but still getting voicemail symbol done a hard reboot on request of o2 but still having the problem so after reading about could be the Sim on the forum i requested this to o2 waiting for the Sim to arrive fingers crossed

with baited breath

Re: Phantom voicemail notification

Cleoriff — Mon, 03 Nov 2014 10:24:32 GMT

@Anonymous wrote:
Having the same problem with my Galaxy iii mini ever since i installed the TuGo app i have know removed this App but still getting voicemail symbol done a hard reboot on request of o2 but still having the problem so after reading about could be the Sim on the forum i requested this to o2 waiting for the Sim to arrive fingers crossed
with baited breath

Let us know if this works for you @Anonymous ....will be interesting to know...

Re: Phantom voicemail notification

Anonymous — Mon, 03 Nov 2014 13:45:24 GMT

I will be disappointed if its not the answer as I placed the suspect Sim in my spare M/B and the Phantom Voicemail symbol appeared unless its being transmitted by O2 network ??

Re: Phantom voicemail notification

MI5 — Mon, 03 Nov 2014 14:03:13 GMT

If it's stuck on the system it will appear on any phone you put the sim in - Try the suggestion on your other similar post.