topic Re: Text messages aren't woring in Other Devices

Text messages aren't woring

Anonymous — Thu, 30 Jan 2014 20:01:06 GMT

I recently topped up my Nokia Lumia by £10 after using up all of my 500 texts. I then recieved a message from o2 saying thanks for topping up by £10 and I get another 500 texts etc. So I was able to text people, but a few days later, my texts stop sending, they just have a little link on them saying "try again" so when I press that they respond, but my message still doesn't send and the "try again comes back. I know that I haven't already used up all of my texts because o2 sends me a text when I nearly have, so any ideas what could be wrong and how to fix it?

Thanks

Re: Text messages aren't woring

MI5 — Thu, 30 Jan 2014 20:04:11 GMT

Check in your "MY O2" app to see how many texts you have left.

Re: Text messages aren't woring

Anonymous — Thu, 30 Jan 2014 20:18:40 GMT

I don't have the app, I've tried to download it but it won't let me 😕

Re: Text messages aren't woring

MI5 — Thu, 30 Jan 2014 20:19:41 GMT

Click on "MY O2" top right of this page.

Re: Text messages aren't woring

Anonymous — Thu, 30 Jan 2014 20:24:42 GMT

Okay I can see now, aparrently I have £0.04 left, even though I just topped up by £10... At least I've found the problem, thanks for your help

Re: Text messages aren't woring

MI5 — Thu, 30 Jan 2014 20:27:08 GMT

Hate it when that happens 😞

Re: Text messages aren't woring

Anonymous — Thu, 30 Jan 2014 20:28:23 GMT

Looks like I'm just going to have to top up again 😕

Re: Text messages aren't woring

MI5 — Thu, 30 Jan 2014 20:31:03 GMT

You'll have to for now but your free texts will kick in again on your anniversary date

Re: Text messages aren't woring

Anonymous — Thu, 30 Jan 2014 20:35:22 GMT

Is that wen I first joined? Because I've not even had my phone a month yet haha. And I keep seeing things about having £10 credit at the end of the month, do you know what happens if I do that?

Re: Text messages aren't woring

MI5 — Thu, 30 Jan 2014 20:39:12 GMT

It will tell you your anniversary date in "MY O2".
Providing you have £10 top up or credit in the previous month (since your last anniversary date) you will get your free allowances again on that date. These are valid through to your next anniversary date or until they run out.